A public folder added to "favorits" does not show subfolders within Outlook.

A public folder added to "favorits" does not show subfolders within Outlook.

I have a real strange issue which seem to be a general problem because I can replicate this on multiple systems with different Exchange servers and different version of Outlook.

I have a public folder called SALE. I have created multiple subfolders.
I browse to this Public Folder, right click and choose add to favorits. I choose properties and check that I want to see subfolder + later created sub folders. Then I go to the "favorits" right click and chose "Show in Favorits" to make the Public Folder visible in the upper left corner of Outlook under FAVORITS.

The problem is, that even though I checked the "Show sub-folders" no sub-folders is visible within favorits.
The Server is an Exchange 2010 but I have seen this issue also with Exchange 2013.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Hasin Ahmed ChoudharyExchange AdministratorCommented:
Okay, I think When you favorite any PF, It will not show up in the upper left corner.

Instead, Public folder favorite will be added to the path:

1)click the ellipsis (...) in the navigation pane, and then click Folders.
2)Expand Public Folders, and then expand Favorites.

When you select any PF favorite to show in the top left corner, it shows that folder only, not its subfolder. I tested in many versions. I can say this is design behavior.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Qlemo"Batchelor", Developer and EE Topic AdvisorCommented:
More, this is not restricted to PF - any folder you add to Favorites only shows the folder itself. You can't add a folder plus subfolders.
You can add a search to also see subfolder content, but you loose the hierarchy information; even if adding the Folder column in your view, you'll only see the parent folder of the entry, no path, and multi-level folders with same name are confusing (e.g. if you have   customer\done, customer\pending, ...   for several customers).
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.