Email going to one site gets delayed or doesnt get there at all. Exchange 2013

We are having an issue with sending emails out to just one location. Sometimes they are delayed and sometimes they don't get there at all.
We are not having issues sending to any other outside locations but this one.
Is there something I need to change with the exchange server to stop this from occurring?
The server is running exchange 2013
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timgreen7077Exchange EngineerCommented:
the delay may be in the recipient side since it only happens when sending to that one recipient domain. if you can have the recipient look at the delivered email headers it will show the time stamp while the email was in transit an show where the delay is happening. not much you can do until you see the headers, either the recipient can look or they can send the successfully delivered email to you as an attachment so you can review it or they can just copy and paste the headers in a new email and send to you.

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vmichAuthor Commented:
Well the recipient said they are not having any issues from anyone else other than us..
timgreen7077Exchange EngineerCommented:
Yep for to see the delay you will still need the headers to see where the delay is happening in transit. may from different sender's take different routes in transit so the headers will show you delay. Either they send assist you with the headers or your job will be difficult to figure out where the delay is occurring
vmichAuthor Commented:
Email was not being accepted by remote system
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