Email going to one site gets delayed or doesnt get there at all. Exchange 2013

We are having an issue with sending emails out to just one location. Sometimes they are delayed and sometimes they don't get there at all.
We are not having issues sending to any other outside locations but this one.
Is there something I need to change with the exchange server to stop this from occurring?
The server is running exchange 2013
LVL 1
vmichAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

timgreen7077Exchange EngineerCommented:
the delay may be in the recipient side since it only happens when sending to that one recipient domain. if you can have the recipient look at the delivered email headers it will show the time stamp while the email was in transit an show where the delay is happening. not much you can do until you see the headers, either the recipient can look or they can send the successfully delivered email to you as an attachment so you can review it or they can just copy and paste the headers in a new email and send to you.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
vmichAuthor Commented:
Well the recipient said they are not having any issues from anyone else other than us..
timgreen7077Exchange EngineerCommented:
Yep for to see the delay you will still need the headers to see where the delay is happening in transit. may from different sender's take different routes in transit so the headers will show you delay. Either they send assist you with the headers or your job will be difficult to figure out where the delay is occurring
vmichAuthor Commented:
Email was not being accepted by remote system
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.