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Unable to connect with Anyconnect with Windows 10 system to ASA5510 - User use to be able to do so a month ago.

I have a user that is trying to connect to my VPN device using Anyconnect with his Windows 10 Surface.    He use to be able to do it a month ago but now he gets this error everytime.  (Attachment).      He has  connected to his wifi at home and even in a McDonald's wifi and still gotten the same error.  I turned off his firewall to see if that was causing an issue but that didn't help.    Does anyone have anything I can try to fix his VPN connection?
CiscoError.docx
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patrickmiller
Asked:
patrickmiller
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1 Solution
 
Pete LongTechnical ConsultantCommented:
Ask him to go into the properties of his Cisco AnyConnect and tick the box that says "disable captive portal detection".



Pete
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patrickmillerAuthor Commented:
Do not see that option.   See attachment.
CiscoError2.docx
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Pete LongTechnical ConsultantCommented:
AnyConnect
You can embed graphics here bud :)
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Pete LongTechnical ConsultantCommented:
Or for Windoze

Untitled-4.jpg
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patrickmillerAuthor Commented:
It does not show that option on my version.    I am running Version 3.1.04066 of Anyconnect Securt Mobility client.  I guess I will have to look for a newer version on the Cisco site.
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Pete LongTechnical ConsultantCommented:
Im using version 4
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patrickmillerAuthor Commented:
Thanks for the assist.
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