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Ask him to go into the properties of his Cisco AnyConnect and tick the box that says &quot;disable captive portal detection&quot;.<br />
<br />
<br />
<br />
Pete
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Ask him to go into the properties of his Cisco AnyConnect and tick the box that says "disable captive portal detection".



Pete

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Do not see that option. &nbsp; See attachment.<br />
<a href="https://filedb.experts-exchange.com/incoming/2018/03_w11/1287189/CiscoError2.docx" target="_blank" class="file-inline" title="CiscoError2.docx (126 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>CiscoError2.docx</a>
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Do not see that option.   See attachment.
CiscoError2.docx [https://filedb.experts-exchange.com/incoming/2018/03_w11/1287189/CiscoError2.docx]

CiscoError2.docx

Untitled-2.jpg

<div>
Or for Windoze<br />
<br />
<a href="https://filedb.experts-exchange.com/incoming/2018/03_w11/1287197/Untitled-4.jpg" target="_blank" class="file-inline" title="captive portal (647 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>Untitled-4.jpg</a>
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Or for Windoze

Untitled-4.jpg [https://filedb.experts-exchange.com/incoming/2018/03_w11/1287197/Untitled-4.jpg]

Untitled-4.jpg

<div>
It does not show that option on my version. &nbsp; &nbsp;I am running Version 3.1.04066 of Anyconnect Securt Mobility client. &nbsp;I guess I will have to look for a newer version on the Cisco site.
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It does not show that option on my version.    I am running Version 3.1.04066 of Anyconnect Securt Mobility client.  I guess I will have to look for a newer version on the Cisco site.

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<div class="content wysiwyg-content">
I have a user that is trying to connect to my VPN device using Anyconnect with his Windows 10 Surface. &nbsp; &nbsp;He use to be able to do it a month ago but now he gets this error everytime. &nbsp;(Attachment). &nbsp; &nbsp; &nbsp;He has &nbsp;connected to his wifi at home and even in a McDonald's wifi and still gotten the same error. &nbsp;I turned off his firewall to see if that was causing an issue but that didn't help. &nbsp; &nbsp;Does anyone have anything I can try to fix his VPN connection?<br />
<a href="https://filedb.experts-exchange.com/incoming/2018/03_w11/1287181/CiscoError.docx" target="_blank" class="file-inline" title="Error when trying to connect with anyconnect (48 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>CiscoError.docx</a>
</div>
</div>


Error when trying to connect with anyconnect

CiscoError.docx

I have a user that is trying to connect to my VPN device using Anyconnect with his Windows 10 Surface.    He use to be able to do it a month ago but now he gets this error everytime.  (Attachment).      He has  connected to his wifi at home and even in a McDonald's wifi and still gotten the same error.  I turned off his firewall to see if that was causing an issue but that didn't help.    Does anyone have anything I can try to fix his VPN connection?

Unable to connect with Anyconnect with Windows 10 system to ASA5510 - User use to be able to do so a month ago.

Windows 10 is a personal computer operating system featuring the "universal application architecture" (UAP); apps can be designed to run across multiple devices with nearly identical code, including PCs, tablets, smartphones, embedded systems, Xbox One, Surface Hub and HoloLens. Windows 10 also includes a virtual desktop system, a window and desktop management feature called Task View, the Microsoft Edge web browser, support for fingerprint and face recognition login, voice-based search (Cortana), new security features for enterprise environments, and DirectX 12 and WDDM 2.0 to improve the operating system's graphics capabilities for games.

Windows 10

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.

Windows OS

Cisco PIX is a dedicated hardware firewall appliance; the Cisco Adaptive Security Appliance (ASA) is a firewall and anti-malware security appliance that provides unified threat management and protection the PIX does not. Other Cisco devices and systems include routers, switches, storage networking, wireless and the software and hardware for PIX Firewall Manager (PFM), PIX Device Manager (PDM) and Adaptive Security Device Manager (ASDM).

Cisco

A virtual private network (VPN) is a network that uses a public telecommunication infrastructure, such as the Internet, to provide remote offices or travelling users access to a central organizational network securely. VPNs encapsulate data transfers using secure cryptographic methods and other security mechanisms to ensure that only authorized users can access the network and that the data cannot be intercepted.