Windows 10 Update Problems

I have a Windows desktop (HP ProOne 400 AIO) that has trouble updating to the latest Windows build. These updates (Please see attachment) are stuck in the computer and it kept telling me to restart. After I restart the computer, which took less than a minutes and showed no sign of installing anything, the update notification remained. I even tried to install these updates by downloading the individual update pack from Microsoft. The installer ran to the end but reboot showed no result. Any idea how to fix this?

I will try out the solutions on Monday as the computer is at my workplace.
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Qian BaoDigital Media Specialist and Web DesignerAsked:
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JohnBusiness Consultant (Owner)Commented:
1. Did the computer come with Windows 10. It may not be fully Windows 10 Compliant.
2. Update BIOS, Chipset and Video and try updating again.
3. Try running the Media Creation Link and do an in-place Repair Install.

https://www.microsoft.com/en-us/software-download/windows10

Windows 10 is running, so click on the Download button (not Upgrade Button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.
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Qian BaoDigital Media Specialist and Web DesignerAuthor Commented:
Forgot to mention that I've tried Media Creation Tool but it gave me an error. The computer is compatible with Windows 10 and all drivers are updated.
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JohnBusiness Consultant (Owner)Commented:
If the repair did not work, then you may need to back up the computer and do a fresh install of Windows 10.
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bbaoIT ConsultantCommented:
the given error code in your screenshot, 0x80070020, means it is an error caused by resource conflict. as per a longer explanation from MSDN, it is a 'System.IO.FileLoadException: The process cannot access the file because it is being used by another process. (Exception from HRESULT: 0x80070020).'

therefore, this indicates the Windows installer is trying to use a resource occupied by an existing process, and the process must be automatically loaded after restarting the computer, hence the process could be:

  • a running applicaion
  • a running service in the backgroud
  • a loaded driver

accordingly, i would suggest you to troubleshoot in the following steps, try updating Windows or running the separate installer after each step.

  1. close all running applications.
  2. boot into Windows 10 Safe Mode.
  3. disable or even remove any anti-virus programs, if any. (the built-in Windows Defender is an exception)
  4. clean up startup items. (you may temporarily disable all of them)
  5. uninstall graphics driver, especially for nVIDIA adapters.
  6. disable all services excluding those Windows Update related such as Windows Update / Background Intelligent Transfer Service and those essential for the system such as RPC and networking related services

ultimately, just in case all the above steps do not help, you may use Process Monitor to find out what resource is being used by the installer, then find out the conflict items and the occupying process. anyway it could be a time consuming job. :-)

> Forgot to mention that I've tried Media Creation Tool but it gave me an error.

the same or similar error? if not, what's that?

> to back up the computer and do a fresh install of Windows 10.

as the issue was caused by conflict resource(s), if the author keeps running the exact same applications and services, highly likely the issue will be re-produced once they are restored or reinstalled even on a W10 newly installed from scratch.
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Jonny BTech (CEO)Commented:
KB4090913 is a patch that is for USB Bug Critical issue that is supposed to address the issues caused by another patch that was causing lots of issues with keyboards and mice along with other USB devices.

So i would try to unplug all usb devices that you can (except the keyboard and mice ) if its a desktop and see if that will let it go in.

https://www.computerworld.com/article/3261005/microsoft-windows/microsoft-claims-kb-4090913-fixes-last-months-win10-1709-usb-bug.html
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Qian BaoDigital Media Specialist and Web DesignerAuthor Commented:
Managed to install one of the updates after a few tweaks suggested by bbao and Jon Bevington. Thanks!
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