recall e-mail exchange 2016 not working ?

Hello  , Exchange 2016 system ,You can’t recall messages sent to email addresses outside your organization.  this is true?
Muhammed PakAsked:
Who is Participating?
MAS (MVE)EE Solution GuideCommented:
Hi Muhammed Pak,
Welcome Experts Exchange and thanks for your question.

The message recall feature requires you to use a Microsoft Exchange account and the recipient of the mail you want to recall must also be using an Exchange server e-mail account and outlook as client. Although message recall between organizations works in theory, it does not perform well in practice and mostly fails.  The reason for this is that most organizations have anti-virus, anti-spam, archiving solutions, etc. that touch the messages before the recipient ever sees them.  Outlook Add-ins also are a factor once the message is downloaded into Outlook.

Recall can only work for:
- The recipient must be using the Outlook client.
- The recipient's mailbox must be open for the recall to succeed.
- The message must still be unread and in the recipient's Inbox.
- The message was not touched by any process
- Many other factors like explained above.


yo_beeDirector of Information TechnologyCommented:
Recall feature is a joke.  Groupwise had it right. You want to recall it is recalled without notify the user. Microsoft method is so stupid. You send a recall email that lets the recipient know that you want to recall an email. If you open the recall prior to opening the original email it is recalled (if it is internal), but if the original email is read the recall will never be recalled.

 MAS explains it well.
Todd NelsonSystems EngineerCommented:
Microsoft method is so stupid. You send a recall email that lets the recipient know that you want to recall an email.

In the 20+ years I've worked with Exchange, this has never been my experience with the recall function.  While I agree that other features in other products may function better, it has always been much more stealth than that.

Here are some references...
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

yo_beeDirector of Information TechnologyCommented:
When I said MS method is stupid your first link validates my POV. So you think notifying the recipient that you "F@#$ up" and you want to recall is  a good feature? MS method is not stealthy at all.  This just really brings attention that there is something that should not have gone out.  

If you are even attempting it with external recipient it is almost 100% that the recall will never happen. If an end-user ask me I let the user know that it does not work.  Your other two links back up that there are too many variables to successfully even recall the item.  

If you ask 100 MS Exchange admins what they think of Exchange Recall feature I bet 90 of them will feel it is a feature that is a joke.
yo_beeDirector of Information TechnologyCommented:
To add to my previous comment.  

I am not bashing MS. I just feel that it is a very poor attempt.  Where as Groupwise is stealthy and can recall the message (internally) whether read or unread.  

External recalls on the other hand I think are a waste of time not matter was system is being used.  There are so many factors that come into play that a successful recall is near impossible.

Here are some screenshots showing a successful and unsuccessful attempt. So if a user knows how this works they can cause the recall to fail.  RECALL message = Waving at you "Please don't read the email I just sent because I messed up and it should never have gone out"  

MAS (MVE)EE Solution GuideCommented:
Enough information to confirm answer.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.