ASUS Essentio Desktop - Windows 10 - Very slow

We just got in a ASUS Essentio Desktop PC Model CM6850 running Windows 10 Pro - it appears it was updated to 10 as the sticker says Window 7 Pro on it.  The system will boot into Windows - however once there, it is very very slow - almost like it is locked up.  It has a Toshiba SSD.  If I could run something to look at it, I would - any thoughts on what I can start to look at or do?
Daren Anderson, MSISPresidentAsked:
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McKnifeCommented:
Hi.

Click the start button, press shift and keep it pressen, now click on restart. On restart, this will allow you to enter safe mode. Please share if this behavior is seen in safe mode, too, and remain there for a while. Next, we would turn off all startup items and 3rd party services and selectively re-enable them.
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Martin MillerCTOCommented:
Here are few suggestions:

- If you have access to disk utility for this SSD, run a check on it, as SSD have read/write lifecycle and WILL GET SLOWER over time.
use this link and try this version of the SSD utility:
http://www.toshiba-personalstorage.net/en/support/download/ssd/ot_q300/exe/Storage_Utilities_v3.11_a.zip
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JohnBusiness Consultant (Owner)Commented:
it appears it was updated to 10 as the sticker says Window 7 Pro on it.

If you wish to keep it as Windows 10, do a fresh install with the Media Creation link to install new drivers and get rid of old software.

Go to the Media Creation Link

https://www.microsoft.com/en-us/software-download/windows10

Windows 10 is running, so click on the Download button (not Upgrade Button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Files only, not Applications.
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Daren Anderson, MSISPresidentAuthor Commented:
I did get into the system in Safe Mode - doing a backup just in case - things seem to be running okay here so will look more into the system once the backup is done.
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McKnifeCommented:
in safe mode, start msconfig and use it to disable all non-Microsoft services. The restart normally. If your machine behaves, re-enable half of the 3rd party services and restart - if it still behaves, re-enable half of the rest and so on. Within a few reboots, you will have found the offending service.
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Daren Anderson, MSISPresidentAuthor Commented:
If I did a Windows 10 reset, would that fix the issues as well?
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JohnBusiness Consultant (Owner)Commented:
Yes I think it would. Be sure you have a good backup first
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McKnifeCommented:
The issue has not been identified, yet. It will take only some reboots (if there are less than say 32 services, it will take at most 5 reboots). Reinstalling will help but will need you to be aware of how to re-establish things the way they were.
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nobusCommented:
check also for problems in device manager, and if so - posta screenshot
do you know if it ran win10 ok before ? if so, a system restore to such date can help too
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Daren Anderson, MSISPresidentAuthor Commented:
We found some malware and viruses after we got into safe mode and some programs that we removed.  Everything is working better now
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JohnBusiness Consultant (Owner)Commented:
Thank you for the update and I was happy to help
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