Can't connect to Network Cameras.

I have 12 cameras that are on the same Physical network but I am unable to find them in the application. The cameras show that they are on and others that are in the same cluster are showing in the Viewing program. I have tried Wireshark, which shows nothing, and I am trying to avoid resetting them, as I will have to get approval (and a bucket truck) to do that.
Anyone knows if there is any other way to get to them?
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Barnett ComputersIT Services CompanyAsked:
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Sam Simon NasserIT Support ProfessionalCommented:
couple of question
  • Whats the DVR model
  • can you ping the IP of the camera
  • can you open the browser page of the camera?
  • does other people cafe this issue or only you?
  • did you tried opening them in Internet Explorer? (unfortunately, DVR plugin only work in IE

we can't help you unless  we have clear idea of the questions above.
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masnrockCommented:
Have you tried disabling any firewall on the system with the viewing software? Issue could solely lie there, but Sam has mentioned the information that's really necessary.
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Sam Simon NasserIT Support ProfessionalCommented:
no feedback
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