Can't connect to Network Cameras.

I have 12 cameras that are on the same Physical network but I am unable to find them in the application. The cameras show that they are on and others that are in the same cluster are showing in the Viewing program. I have tried Wireshark, which shows nothing, and I am trying to avoid resetting them, as I will have to get approval (and a bucket truck) to do that.
Anyone knows if there is any other way to get to them?
Barnett ComputersIT Services CompanyAsked:
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Sam Simon NasserIT Support ProfessionalCommented:
couple of question
  • Whats the DVR model
  • can you ping the IP of the camera
  • can you open the browser page of the camera?
  • does other people cafe this issue or only you?
  • did you tried opening them in Internet Explorer? (unfortunately, DVR plugin only work in IE

we can't help you unless  we have clear idea of the questions above.

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Have you tried disabling any firewall on the system with the viewing software? Issue could solely lie there, but Sam has mentioned the information that's really necessary.
Sam Simon NasserIT Support ProfessionalCommented:
no feedback
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