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Safari won't open up a particular website

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Last Modified: 2018-04-01
A customer brought in a macbook pro laptop and when she attempts to go to her online bank account she gets an error message, "Safari can't open the page "https://www.bankfirstfs.com/" because Safari can't establish a secure connection to the server "www.bankfirstfs.com"

   she can open any other web page she wants and I went on my computer and went right to the website no problem.  

I reset safari (all boxes checkmarked) but that did no good.

What do I need to do to make it work?
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Scott FellDeveloper
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Commented:
I don't have a working Mac anymore to test, but when I used the browser console, I found many errors including, "The SSL certificate used to load resources from https://shared.firstbranchdemo.com will be distrusted in M70. Once distrusted, users will be prevented from loading these resources. See https://g.co/chrome/symantecpkicerts for more information."
Capture.JPGI think the SSL Cert is the culprit.
Eoin OSullivanConsultant
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Commented:
I do have OSX and Safari and I am able to load the website so there is nothing fundamentally wrong with the  website.

The user may have an invalid certificate stored.

If you've already gone to Settings in Safari and in the Privacy Section (search for bankfirst to find any cached data) and press REMOVE data.  Then QUIT Safari and Open a program called KEYCHAIN ACCESS (located in the Utilities folder inside the Application folder)
Search in the CERTIFICATES section for the BankFirst certificate and DELETE it

Reopen Safari and retry connecting to the website.

Author

Commented:
finally back again.
I went to the privacy section and removed all data. then went to KEYCHAIN ACCESS and in the Certificates section.  I didn't see anything in there at all to delete.
When I opened up Safari and tried to re-connect, I still had the same issue and error message.
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Commented:
What's the exact error message?

Author

Commented:
I am sending you a picture of the error.  Also I am sending you a pic of the certificate window.  This is how it was when I first went into it.
And, I don't know if it helps, but I am sending you a pic of the proxy setting page also.
I was also wondering - is it possible to access this macbook remotely so you could take a look at it yourself?
20180323_064609.jpg
20180323_065416.jpg
20180323_065416.jpg

Author

Commented:
Please disregard the third pic- it is the wrong one.  I will send you the correct one for the proxy setting
20180323_065146.jpg
Scott FellDeveloper
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Fellow
Most Valuable Expert 2013

Commented:
Start by removing this part
<script type="text/javascript" src="https://cdn.bancvueonline.com/js/cm/eluminate-4.12.16.js"></script>
<script type="text/javascript">cmSetClientID('90413968;90373748', false, 'data.coremetrics.com', 'bankfirstfs.com');</script>
<script type="text/javascript">cmSetupOther({'cm_TrackImpressions':''});</script>
<script type="text/javascript">cmCreatePageviewTag('1051:BankFirst Financial Services:/', '');</script>

Open in new window


Keep removing js code one at a time to see if anything changes.

What version of osx are you on? and what version of safari?

Author

Commented:
Can you tell me where to go to so I can remove that and how to do it?
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Author

Commented:
Sorry, i forgot to tell you the OSX and version:  Mac OS X Version 10.6.8

Author

Commented:
I have been tied up with so many other things,  but in the morning I am going to get up early and work on this.  I have installed google but it is saying that it will not except updates with that version and it only opens up to half the screen.
I attempted to do a Mac OS X update but it says that it is up to date.
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Commented:
It is up to date for OSX 10.6.8.  You can't upgrade it beyond that.  Apple stopped supplying updates several years ago.  She'll have to buy a new Mac to get newer version of OS X.
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Author

Commented:
Thanks for helping me with this issue.  I will talk to the customer and see what she wants to do. again, Thanks
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