Greetings wise wizards of EE:
I'm helping a friend with a bizarre dilemma on his Windows 10 HP laptop. When printing in Microsoft Word, inserted jpeg images are cut off, either on the right side, or on the bottom of the image. The entire image is displayed in "print preview", but when it actually prints, the image is cut off.
He actually was using Microsoft Word 2007, which I uninstalled and reinstalled, and the issue persisted. I then uninstalled Microsoft Office 2007, and then installed Microsoft Office 2010, but the issue persists. However, when I save a document into the PDF format and print it when opening the PDF in Adobe Reader, the document & inserted image prints normally.
Just in case the issue WAS related to the printer, (he has an HP Officejet 8710). I tried the following: I uninstalled the HP software, restarted and downloaded & installed the latest version, but the issue persists. He also has a SECOND printer of the exact same make and model in his small business office, and when I e-mail or even connect to the SECOND printer and print a document with inserted jpeg images, it prints normally.
So, after all the above troubleshooting, I am fairly certain the issue is with Microsoft Word. I am running out of ideas after uninstalling and reinstalling, and trying a more upgraded version.
Any help would be welcome indeed, though we are not going to try another version of Office, as the other computer running Office 2007 prints normally.