Microsoft Word cuts off jpeg images when printing

Greetings wise wizards of EE:

I'm helping a friend with a bizarre dilemma on his Windows 10 HP laptop. When printing in Microsoft Word, inserted jpeg images are cut off, either on the right side, or on the bottom of the image.  The entire image is displayed in "print preview", but when it actually prints, the image is cut off.

He actually was using Microsoft Word 2007, which I uninstalled and reinstalled, and the issue persisted. I then uninstalled Microsoft Office 2007, and then installed Microsoft Office 2010, but the issue persists. However, when I save a document into the PDF format and print it when opening the PDF in Adobe Reader, the document & inserted image prints normally.

Just in case the issue WAS related to the printer, (he has an HP Officejet 8710). I tried the following: I uninstalled the HP software, restarted and downloaded & installed the latest version, but the issue persists. He also has a SECOND printer of the exact same make and model in his small business office, and when I e-mail or even connect to the SECOND printer and print a document with inserted jpeg images, it prints normally.

So, after all the above troubleshooting, I am fairly certain the issue is with Microsoft Word. I am running out of ideas after uninstalling and reinstalling, and trying a more upgraded version.

Any help would be welcome indeed, though we are not going to try another version of Office, as the other computer running Office 2007 prints normally.

Zovoth
zovothAsked:
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Kat DoneganUX/UI DesignerCommented:
Can I see a screenshot of the preview interface? I'd like to see what options are available through there.
Paul SauvéRetiredCommented:
just out of curiosity, what happens when you 'Save as' pdf and view the same file? can you print that file? i'm not suggesting this as a solution, just wondering what happens.,
Kathy JacobsSocial media geekCommented:
How tight is the text wrapping for the images? I am wondering if the user changed his defaults and now has text too close to (or under) the image when it is printed.

I am wondering also if it happens with images of all types, sizes, and sources. Do PNGs have the same issue?
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zovothAuthor Commented:
Greetings Katrina, Paul and Kathy:

Many thanks for your inquiries...

I'm afraid I don't have access to my friend's machine currently for a screenshot, so I'll have to do without.

As far as the Save As PDF command, once the document has been converted into a PDF, it WILL print correctly from Adobe Reader.

I haven't tried any PNG images, as my friend works solely from JPEGs. Even if a PNG image prints normally, I will have to find a solution for JPEGS. Interestingly enough, I noticed that the images do not scale properly when printed... they are larger in print than they are in Word or in print preview.

I have Googled the issue infinitum and tried most of the postings, (which are mostly in regards to the printer driver) in addition to the troubleshooting in my original above posting...  I wish I could offer you more information, but I all of what I know and have tried I have posted to this inquiry.

I am hoping some wizard will chime in with a new option.

Many thanks in advance,

Zovoth
Kat DoneganUX/UI DesignerCommented:
When you're in preview mode, make sure you select "fit to page" or similar. Sometimes, the default setting is "actual size" so you will need to be aware of this. Also check to make sure the document size on Word fits the actual paper size you're using for your printer. Perhaps the document size is actually bigger than your paper.

The reason it prints fine when it's a PDF is PDFs are print-friendly and you likely had a "fit to page" option selected. Personally, whenever I print anything, I always print through PDF so there's nothing wrong with doing it this way at all.

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Vijaya KumarCommented:
check out your page size and what actually your printer paper size
like pdf has a4 size and your paper has a5 it will cut it.. even printer preview shows correct.
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:
>>  check out your page size and what actually your printer paper size
>>  like pdf has a4 size and your paper has a5 it will cut it.. even printer preview shows correct.

I'll just comment on this.  It could be that the paper size is set wrongly for your printer.  Could be one of two possibles:
Paper is A4 and the printer is using (letter) 8.5 x 11"
Paper is (letter) 8.5 x 11" and the printer is using A4.
zovothAuthor Commented:
Greetings wise wizards of EE:

Many thanks for your helpful comments, I sure do appreciate them. I believe I have resolved my friend's bizarre Word printing issue, though it is not exactly elegant.

I don't believe his copy of Word is scaling content correctly... there is a checkbox under Options > Advanced > Print for scaling content, which WAS checked, so I experimented with it both checked and unchecked, and sometimes it worked, sometimes it didn't. The most consistent solution was to click on an image inserted or pasted into Word, which then opened the "Format" tab. From there, I clicked on the "Compress Pictures" and made sure that the "Print 220 ppi" option was checked. This produced normal print results each time, and no longer cut off the image.

A little clunky, but it produced the desired result.

Pour yourself a drink, as I already have. Thanks again for your help, and may the wind be at your back.

Take care,

Zovoth
Monica MooreCommented:
I have the same problem with 2007 word, but your solution does not help me.  And PDF cuts the picture off also.
Stephanie SwansonCommented:
I have a very similar situation - I have jpeg images I have merged via mailmerge cutting off when printing to both PDF and printers. The print preview shows correctly, but the printed images are cut off.  The images are embedded in labels, so they are in table format.

When I "reset" the picture, they enlarge and cut off, so I can see where they cut off but I can't determine how to make it work correctly.  Compressing the images does not work. Saving as PDF saves the image formatting but I cannot seem to determine a solution to saving and printing directly from Word to make the images stop cutting off.

I have been using this mailmerge for months and it has been working correctly. I do use it from multiple computers, so I'm not sure if it is a setting issue or what but it can't be an image issue as these exact image files worked just a few weeks ago.

Thoughts?
Paul SauvéRetiredCommented:
@Stephanie Swanson

since the answers here does not help to solve your problem, may i suggest that you ask a new question and refer to https://www.experts-exchange.com/questions/29089938/Microsoft-Word-cuts-off-jpeg-images-when-printing.html as not applying to your problem

thanks

Paul S.
Monica MooreCommented:
I found something that worked but was a pain. I copied the jpeg to PowerPoint. I then wrote something with it.  Selected both the picture and the comment at the same time. That made an object vs a jpeg. Then I copied it to word. I had to paste it with the last paste type which was ‘paste in same format as program it’s ciming from’. That way it’s an object and not a jpeg and prints perfectly.
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