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sdm no longer opening after switch isp

mikey250
mikey250 asked
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Last Modified: 2018-04-18
hi I was running my sdm software on one of my win 7 pc no problems and was previously with isp: xln.co.uk - successfully

I have ping connectivity from my router, switch and pc and vice versa

I have now changed to isp: vodaphone  - & installed sdm on my 2nd win 7 pc - but for some reason now sdm will not open a browser & instead it prompts to download:

runapp.shtml

it also throws a notepad file on my desktop showing error on my 1st win 7 pc that was originally running sdm - successfully
my 2nd win 7 pc that I installed sdm after the isp change does not through the below error on my desktop

exception_access_violation (0xc0000005) at pc=0x04f439a6, pid=1124, tid=2628

http://www.wisepccleaner.com/exception_access_violation_0xc0000005_at_pc_0xcccccccc_pid_428_tid_3608.html

when I connected to my vodaphone router a browser did showing saying that it could take a few weeks to fully sync everything or words to those affects but I assumed it meant the speed connection.

I have also uninstalled ie 11 and re-installed and also the same with google but still cannot get sdm to open the software

any help ?

I then decided to open my sdm already installed on my 1st win 7 that has been working and exact same issue so it makes me believe since the change to another isp that something has not quite updated or I need to download a specific update !!

or is it as the above url describes that i may have a bug on both pc's or some software i have installed has caused an issue, but even then as i have not installed anything new on the win 7 pc that was already running sdm successfully prior to the isp change.. now im not sure

so the last thing to do from my end was to re-install clean win 7 & start again just to see

question 1.  can anyone advise  ?
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