Win 10 removing fonts from Office 2016

Smith and Andersen
Smith and Andersen used Ask the Experts™
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We are having issues with office 2016 and win 10
When I brought up a newly imaged machine and logged in with a local account for the 1st time I seen all the fonts that word ships with
AS soon as I logged on with a domain account and opened word most of the font are gone
I have group policies for word 2016 but NOTHING to do with any font
This doesn't happen to office 2016 on win 7 machines with the exact same policy!
Its a real problem as a lot of our templates have arial narrow and this is 1 being removed
All is see is arial and arial black!!!
Thanks in advance
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Peter HutchisonSenior Network Systems Specialist

Commented:
You can view your fonts via Control Panel, Fonts or via C:\Windows\Fonts\. Are the fonts located there?
If not, check settings in the Fonts Control Panel esp. the option 'Allow fonts to be installed using a shortcut'. This should be off.

Author

Commented:
Hi Peter
As I mentioned they were all fine until we log in as a domain user
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I am looking at two Windows 10 Pro machines with Office 2016 installed.  

My machine, not on a domain, Office 2016 Subscription, 208 Fonts.
Other machine, domain-connected, Office 2016 Volume License, 189 Fonts.

So domain connection is not removing fonts.  

Did you try a full uninstall / reinstall of Office 2016?  

Also try another domain user on the same machine.
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Author

Commented:
Hi John
This is what I see
2nd one after domain log on
1st beforebeforeDomainLogin.PNG
wordfonts.PNG
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I am not sure why that would occur. It does not here and I checked a couple of domain-connected machines here.

Did you try uninstall / reinstall for Office?
Distinguished Expert 2018

Commented:
So are the empty-title fonts selectable nevertheless?

Author

Commented:
Yes. You can select them, however as soon as I do I get an insufficient memory or disk space error
Also you get that same error if you open a doc with one of the missing fonts
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
The latter comment suggests something wrong with the Office install
Distinguished Expert 2018

Commented:
I would rather suspect the user profile is simply broken. try as another domain user on the same machine, for a test.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Could be and I suggested another user profile as well a bit earlier here
Peter HutchisonSenior Network Systems Specialist

Commented:
Also check permissions for C:\Windows\Fonts, using icacls program:

TrustedInstalled: Full rights (F)
System: Full rights (F)
Administrators: Full rights (F)
Users Read, Execute (RX)
Application Package Authority: Read,Execute (RX)

Author

Commented:
Ok guys
This is what I did
I created a new base win 10 install in a new VM
I installed 1709 update
Installed MS office 2016
Added machine to domain and I cant reproduce this issue now
So now I know its not my group policy issues, rather an issue belonging to the responsible for creating our images
Distinguished Expert 2018

Commented:
Would you spare 1 minute and try another domain user profile on the problem machine, please?

Author

Commented:
Hi McKnife
I did try another profile and got the same results
This is happening on ALL win 10/O2016 machines we have that carry our image
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Something wrong with your image?  Try a machine with a fresh install of Windows 10 that is not your image and test.

Author

Commented:
Yes. Its an image issue and not my group policies
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You may need to make a new image
Distinguished Expert 2018

Commented:
Take a test user that has no GPOs applied to him. You have to do that test on a machine that is cleanly build from your current image.

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