Win 10 removing fonts from Office 2016

We are having issues with office 2016 and win 10
When I brought up a newly imaged machine and logged in with a local account for the 1st time I seen all the fonts that word ships with
AS soon as I logged on with a domain account and opened word most of the font are gone
I have group policies for word 2016 but NOTHING to do with any font
This doesn't happen to office 2016 on win 7 machines with the exact same policy!
Its a real problem as a lot of our templates have arial narrow and this is 1 being removed
All is see is arial and arial black!!!
Thanks in advance
Smith and AndersenAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Peter HutchisonSenior Network Systems SpecialistCommented:
You can view your fonts via Control Panel, Fonts or via C:\Windows\Fonts\. Are the fonts located there?
If not, check settings in the Fonts Control Panel esp. the option 'Allow fonts to be installed using a shortcut'. This should be off.
Smith and AndersenAuthor Commented:
Hi Peter
As I mentioned they were all fine until we log in as a domain user
JohnBusiness Consultant (Owner)Commented:
I am looking at two Windows 10 Pro machines with Office 2016 installed.  

My machine, not on a domain, Office 2016 Subscription, 208 Fonts.
Other machine, domain-connected, Office 2016 Volume License, 189 Fonts.

So domain connection is not removing fonts.  

Did you try a full uninstall / reinstall of Office 2016?  

Also try another domain user on the same machine.
Maximize Customer Retention with Superior Service

The IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy for valuable how-to assets including sample agreements, checklists, flowcharts, and more to help build customer satisfaction and retention.

Smith and AndersenAuthor Commented:
Hi John
This is what I see
2nd one after domain log on
1st beforebeforeDomainLogin.PNG
JohnBusiness Consultant (Owner)Commented:
I am not sure why that would occur. It does not here and I checked a couple of domain-connected machines here.

Did you try uninstall / reinstall for Office?
So are the empty-title fonts selectable nevertheless?
Smith and AndersenAuthor Commented:
Yes. You can select them, however as soon as I do I get an insufficient memory or disk space error
Also you get that same error if you open a doc with one of the missing fonts
JohnBusiness Consultant (Owner)Commented:
The latter comment suggests something wrong with the Office install
I would rather suspect the user profile is simply broken. try as another domain user on the same machine, for a test.
JohnBusiness Consultant (Owner)Commented:
Could be and I suggested another user profile as well a bit earlier here
Peter HutchisonSenior Network Systems SpecialistCommented:
Also check permissions for C:\Windows\Fonts, using icacls program:

TrustedInstalled: Full rights (F)
System: Full rights (F)
Administrators: Full rights (F)
Users Read, Execute (RX)
Application Package Authority: Read,Execute (RX)
Smith and AndersenAuthor Commented:
Ok guys
This is what I did
I created a new base win 10 install in a new VM
I installed 1709 update
Installed MS office 2016
Added machine to domain and I cant reproduce this issue now
So now I know its not my group policy issues, rather an issue belonging to the responsible for creating our images
Would you spare 1 minute and try another domain user profile on the problem machine, please?
Smith and AndersenAuthor Commented:
Hi McKnife
I did try another profile and got the same results
This is happening on ALL win 10/O2016 machines we have that carry our image
JohnBusiness Consultant (Owner)Commented:
Something wrong with your image?  Try a machine with a fresh install of Windows 10 that is not your image and test.
Smith and AndersenAuthor Commented:
Yes. Its an image issue and not my group policies
JohnBusiness Consultant (Owner)Commented:
You may need to make a new image
Take a test user that has no GPOs applied to him. You have to do that test on a machine that is cleanly build from your current image.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.