Tier4 Services
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Do you know how can we restart the process counter?
Hi Guys,
We are trying to set up a Graylog platform with Incapsula.
The server was downloading the logs just fine, But then we found an error message in our server log.
2018-03-20 21:59:09,298 INFO LogsDownloader initializing is done
2018-03-20 21:59:11,084 ERROR Could not find file https://logs1.incapsula.com/*******/***_520.log. Response code is 404
2018-03-20 21:59:11,085 INFO Sleeping for 20 seconds until next file download retry number 1 out of 3
We checked the https://logs1.incapsula.com/*******/logs.index and the oldest log files are:
***_2278.log
***_2279.log
***_2280.log
***_2281.log
***_2282.log
***_2283.log
Do you know how can we restart the process counter?
It seems like the process is stacked in the log file number ***_520
On the other hand, we downloaded and added the content pack from Incapsula into our Graylog platform, but no dashboard or inputs were added.
Please let us know if you have some kind of recommendations or instructions.
We are trying to set up a Graylog platform with Incapsula.
The server was downloading the logs just fine, But then we found an error message in our server log.
2018-03-20 21:59:09,298 INFO LogsDownloader initializing is done
2018-03-20 21:59:11,084 ERROR Could not find file https://logs1.incapsula.com/*******/***_520.log. Response code is 404
2018-03-20 21:59:11,085 INFO Sleeping for 20 seconds until next file download retry number 1 out of 3
We checked the https://logs1.incapsula.com/*******/logs.index and the oldest log files are:
***_2278.log
***_2279.log
***_2280.log
***_2281.log
***_2282.log
***_2283.log
Do you know how can we restart the process counter?
It seems like the process is stacked in the log file number ***_520
On the other hand, we downloaded and added the content pack from Incapsula into our Graylog platform, but no dashboard or inputs were added.
Please let us know if you have some kind of recommendations or instructions.
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I am following up on your question. Do you still need help?
If you solved the problem on your own, would you please post the solution here in case others have the same problem?
Regards,
Kyle Santos
Customer Relations