I’ve purchased a total of 3 roku streaming sticks. The first one was defective and returned it to Amazon. The second one was defective and I also returned it. The third one I went to Best Buy and made sure that they were able to pair the remote with one of their TVs. It was able to pair at the store. However, when I get home the remote control won’t pair.
So this is the same problem with all three streaming sticks. I cannot get the remote control to pair with the stick. I have done all the troubleshooting over the phone with Roku. We have done all the resets imaginable. It’s odd that it worked just fine at the store. I bought the very same Roku that they were able to pair and brought it to my house. When I get it here it’s asking me to pair it and the pair is unsuccessful.
Very frustrating. I don’t need any of the normal advice for how to pair and troubleshoot this device. Everything has been done that could possibly be done with regards to Roku support on the phone. And the fact that it works perfectly fine at the store.
Could there be something in my house such as conflict with some other remote controls that is impeding this? Any ideas that I haven’t thought of?