Issue with mouse resonidng on vm after applying security updates to vm host

We just applied some security updates to one of our vm host esxi 6 and now the vms that are running on the host are having issues with their mouse. The keyboard responds fine but the mouse when you move it around they cant see the pointer but if I am on the console of the particular vm via the vctr, I can see them moving the mouse.
Any idea on what I can do for this?
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
Some manufacturers had issues with their design and Windows Updates. You should be able to get a new Mouse driver from the Manufacturer and install it to correct the issue.
vmichAuthor Commented:
I didn't do win updates I did security updates to the vm host via VUM...
JohnBusiness Consultant (Owner)Commented:
I still suggest you upgrade the Mouse driver (there should be one if it is not working)
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

vmichAuthor Commented:
yes but we have about 100 vms on this host and I don't know why this is an issue now..
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Have you updated VMware Tools to match the build version of ESXi ?

do the VMs state out of date VMware Tools ?
vmichAuthor Commented:
no its says the tools are up to date. That was the first thing that I did check when we had the issue
JohnBusiness Consultant (Owner)Commented:
The VM's would use the Host driver and need the VMware Tools installed as Andrew has noted. I would not have thought security updates would do this. Who is the host machine manufacturer
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
has you build of ESXi changed ?

from before and after, and have to checked some updates are with tools, and some without tools.

if you are confident, because you've tested with vMotion, that this host since update, has broke mouse, and on other hosts, mouse works....

then I would look at build ?

which build of ESXi ?

Are they using vSphere Client ?

Web Client ?


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
vmichAuthor Commented:
Ok if I remove VMware tools, the mouse works on the vm but as soon as I reinstall VMware tools, they cant see the mouse once again on the vm
JohnBusiness Consultant (Owner)Commented:
The security update has conflicted with the mouse. Can you temporarily uninstall the security update to check?
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
see my post.... lots for you to check!
vmichAuthor Commented:
Well we had to roll back the VMware host because the software on the vm that was having the mouse pinter issue was because the APIs that the software used did not like the new API on the vm host once we applied the updates. So we have to wait for the software company to update their software before we update this last host.
vmichAuthor Commented:
Issue with software vendors APIs working with Vmwares APIs
JohnBusiness Consultant (Owner)Commented:
Thank you for the update - interesting resolution.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.