Ping another subnet printer

The company has two subnet: canada,, German,
The canada network is connecting to German through VPN.

Canada firewall is a Fortigate 51E located at (private network)
German firewall is

Computers in two subnet can visit each other.

We need add a network printer located at (Canada network) office for German computer print job. The printer IP Address is

My issue is German computer,, cannot ping Printer, Firewall is allowing all service traffic from to From Canada Fortigate I can see the receive bytes but no bytes sent to German.

How can I setup static route in Fortigate to allow Ping roll back?
Snowy CanadaNetwork AdministratorAsked:
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nociSoftware EngineerCommented:
Is the default gateway of the printer in canada pointing to
Snowy CanadaNetwork AdministratorAuthor Commented:
Yes. The printer default gateway is
Snowy CanadaNetwork AdministratorAuthor Commented:
And the firewall already has a static route:

Device: German VPN
Administrative Distance:10
nociSoftware EngineerCommented:
try different systems around both sides for pinging and check for patterns...
there must be something common

I can't get a better advise with available info.

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Snowy CanadaNetwork AdministratorAuthor Commented:
Another side engineer created a DMZ blocked ping
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