Ping another subnet printer

The company has two subnet: canada, 10.16.0.0/16, German, 10.18.0.0/16
The canada network is connecting to German through VPN.

Canada firewall is a Fortigate 51E located at 10.16.3.3 (private network)
German firewall is 10.18.252.252.

Computers in two subnet can visit each other.

We need add a network printer located at 10.16.0.0 (Canada network) office for German computer print job. The printer IP Address is 10.16.0.116.

My issue is German computer, 10.18.9.5, cannot ping Printer, Firewall is allowing all service traffic from 10.18.0.0 to 10.16.0.0. From Canada Fortigate I can see the receive bytes but no bytes sent to German.

How can I setup static route in Fortigate to allow Ping roll back?
Snowy CanadaNetwork AdministratorAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

nociSoftware EngineerCommented:
Is the default gateway of the printer in canada pointing to 10.16.3.3?
0
Snowy CanadaNetwork AdministratorAuthor Commented:
Yes. The printer default gateway is 10.16.3.3.
0
Snowy CanadaNetwork AdministratorAuthor Commented:
And the firewall already has a static route:

Destination: 10.18.0.0/255.255.0.0
Device: German VPN
Administrative Distance:10
Priority:0
Enabled
0
nociSoftware EngineerCommented:
try different systems around both sides for pinging and check for patterns...
there must be something common

I can't get a better advise with available info.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Snowy CanadaNetwork AdministratorAuthor Commented:
Another side engineer created a DMZ blocked ping
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Office

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.