Quickbooks use via RDP and Printing Issues

We use Quickbooks on a Remote server that our employees use Remote Desktop to access.  The setup works great for the most part, but we run into periodic printing issues that are fixed by rebooting the server.

I am thinking this is somehow related to the Quickbooks QBPRINT.QBP file, and the fact in our peak times we have 10-12 people on the server using Quickbooks.

The issue we run into happens periodically but I am unable to find a specific process that starts it.  Generally, when 1 person tries to print, they'll get an error saying the "File is already in use... " (and I think that's the QBPRINT.QBP file.  Once that error shows, no one will be able to print moving forward and we need to reboot to fix.

Any known issues or limitations that may be causing our issues?   Any setup or work-arounds that we need to implement to fix?

I'm not an expert in this area but is there some way to setup that file for multi-access or setup some type of spooling?  It seems perhaps the timing may be an issue with everyone using the system at the same time.
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axessJoshAsked:
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JohnBusiness Consultant (Owner)Commented:
1. Perhaps get a printer driver update.
2. Consider uninstalling and reinstalling QuickBooks.
3. Make sure QBCFMonitor Service is running and stays running.
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Cliff GaliherCommented:
What version/edition of quickbooks?
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axessJoshAuthor Commented:
cliff, we're using both Premier Accountant 2016 and Enterprise 17.0
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JohnBusiness Consultant (Owner)Commented:
That can be an issue. Can you put these two versions in two different RDP sessions to avoid conflicts?
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axessJoshAuthor Commented:
John.

I'm not sure how that would setup. Can you clarify?

Currently, each user has their own user account setup to login to the server via RDP.  Those resources (QB) are shared I'm assuming while those users are in concurrent sessions.  

Are you saying they should make sure only one version is open at a time?  

Our use of Enterprise is very minimal for only a few clients so my gut would say that has less potential to be the problem.
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JohnBusiness Consultant (Owner)Commented:
If they already have their own account, make sure they only open one version of QB at one time. Close one before opening the other
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Cliff GaliherCommented:
Having two versions in the same machine will cause problems. And premier is not supported on RDS at all. And yes, sharing violations are common when you force it like that.
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axessJoshAuthor Commented:
got ya.

Would a connection like myQuickCloud be a better option to avoid the RDP connection that seems like it might be causing the conflict?
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Cliff GaliherCommented:
Different route to the same problem. It's still multiple users on the same instance accessible g files that weren't architects for simultaneous access. You'd see the same problem.
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JohnBusiness Consultant (Owner)Commented:
Did you try closing one version before opening the other?
Next, if you must do this, make sure both versions are the same year (version) as different years will have different driver versions / issues.
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axessJoshAuthor Commented:
thanks for the feedback.

It seems that we are pushing the limits of what RDP can sustain with this and perhaps we need to move to more of a locally based approach where our server becomes more of the document storage area, and the users have QB on their local PC's instead.
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JohnBusiness Consultant (Owner)Commented:
That will work. Make sure you have a fast LAN connection and put the QB Database Server Manager with the database on the server and Scan for the database before opening it on the workstation.
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axessJoshAuthor Commented:
thanks for the advice John.

I'm assuming the fast LAN connection would need to be both from the user connecting and the location where the server is hosted?
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JohnBusiness Consultant (Owner)Commented:
Yes and most LANs today are fast enough
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Seth SimmonsSr. Systems AdministratorCommented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Split:
-- John (https:#a42508375)
-- Cliff Galiher (https:#a42508236)


If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

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