Avatar of Jennifer Meyers
Jennifer Meyers
 asked on

Wireless button not working

Compaq presario cq57 wireless/f12 button stays Amber and will not connect to wifi. The laptop was shutdown improperly by pushing and holding the power button. I had to reinstall Windows 7 just to get the rest of the laptop to work. Please help
Wireless HardwareWindows OSWindows 7

Avatar of undefined
Last Comment
Sam Simon Nasser

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
Sam Simon Nasser

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
John

You want to the correct driver as noted above. There is probably a little Wi-Fi switch on the side of the machine. Turn that OFF then ON to make sure it has connected.
nobus

i suppose the wifi is not installed; check that in device manager; here's how to identify it :

if you have  unknown devices in device manager, you can use this procedure to identify them :

1- visit the motherboard manufacturers support site, for downloading drivers
2- use windows update >optional updates to find them

3- Start>Programs>Accessories>System Tools>System Information.
Now select  "Components" and highlight "Problem Devices".
All hardware devices with a driver problem will be listed here.
Make a note of the first line of the PNP Device ID line of the entry. It will show a Vendor number and a Device number (VENxxxxDEVxxxx) both four digits long.
Look up those numbers here:    pcilookup.com
This will tell you the manufacturer and the chip number.  
Check the manufacturer's website first or google them - or post them here

4- If your LAN is running, you can also use windows update> optional drivers, or  use a driver update software
Sam Simon Nasser

drivers from manufacturer website for the mentioned model, and no feedback, assue worked.
Your help has saved me hundreds of hours of internet surfing.
fblack61