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Windows 10 apps don't work on brand new Dell computer and laptop

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Last Modified: 2018-05-18
Windows 10 apps don't work on brand new Dell computer and laptop. We have couple of Dell OptiPlex and Vostro with i5 and SSD hard disks delivered within the last two weeks and the latest Windows 10 build 1709. After creating account for Domain User which is member of Local Administrators Group, I discovered that Windows 10 built in apps like Calculator, Alarms, Maps, Office, etc. don't work at all. I managed to get it re-installed for one user after using the following commands in Powershell:
Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
Get-AppxPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
(ran the commands with antivirus disabled). I also tried sfc /scannow but no luck. I even had to re-install Office 2016 on OptiPlex to make it work as it kept showing two entries for each Office software.
But that only worked for one user and OptiPlex and when I logged in as another user it did not work at all (although it looked the commands worked as it did for the first user)
When I log in with local admin which I used to set up the machines, it is fine.
Since devices are in production already, I cannot do the reinstall or refresh but am looking for a solution which would fix it.

Anybody experience problem like that? I had new Windows 10 devices before with other builds and had no problems with them. Any ideas?

Regards,
Tom
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
No issue on domain-connected Lenovo machines.  Did you turn UAC OFF for any reason?

brand new Dell computer and laptop.   <-- Did you ask Dell Support (as warranty applies here)?
Greg ElliottChief Engineer
Commented:
This one is on us!
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Author

Commented:
John, did not speak to Dell yet as I kinda can see that they will tell me about re-installing Windows unless they are aware of the issue.
I did it with UAC on and off.

Do you know if there is support from Microsoft for newly bought operating systems?

Greg, I am going onsite to see Dell OptiPlex tomorrow so will give it a go and will report back.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
So far as I know it is not a Windows problem but a Dell problem. Please start with Dell

Author

Commented:
Tried permissions as suggested by Greg and it was just like you described (this was under not fully working profile). However, I did not try re-installing apps after that as the user required his computer.

Contacted Dell and was sent this link with the solution:
http://www.dell.com/support/article/uk/en/ukbsdt1/sln298640/issue-starting-using-built-in-windows-10-component?lang=en 
Solution.
1.Open a Command window started as Administrator by typing: cmd on the search bar then right-clicking or tap and hold then select Run as Administrator from the drop down list.
2.Repair corruption using the following command:
dism /online /cleanup-image /restorehealth then press the Enter key.
3.If this command reports problems that cannot be fixed, stop here. There may be a memory or hard drive issue. Windows needs to be Reset to repair the damage.
4.Run this command next:
Sfc /scannow then press the Enter key.
5.As above, if this reports problems that cannot be fixed, stop here. There may be a memory or hard drive issue. Windows needs to be Reset to repair the damage.
6.Now run these two commands:
PowerShell -ExecutionPolicy Unrestricted then press the Enter key.
Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}then press the Enter key.
7.Watch for red errors, which could indicate a problem which cannot be repaired. If you see errors, Windows needs to be reset to repair the damage.

I am planning to do that next week as I am away and do not want to make it worse and not to be able to fix it remotely.

Author

Commented:
Tried everything suggested, but the issue was still there. Decided to "Refresh" Windows. It finished on Friday evening successfully, so I will be setting up the laptop with user accounts and software on Monday and will let you know if everything is okay.
This one is on us!
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Author

Commented:
I will be honest that the best way to fix that is to do Reset and to not forget to fix the permissions after that as the first thing.
Also, Microsoft just released new version of Windows 10 so this may fix the issue.
And finally, I discovered that the permissions corruption is present on some of my Windows 10 computers which did not have this problem before (but they did not come with the same version 10 but the previous build and then had update applied).

Would you like me to test applying new Windows 10 update to the affected machine or shall I close this question here?

PS. Sorry for the delay, I was traveling and having trouble getting hold of affected machines.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Did you contact Dell?  Microsoft Windows Updates have not been an issue for me. Dell did release some patches so you should contact their support people.

Author

Commented:
I did not contact Della again but their last guide indicated that their may suggest "Windows needs to be reset to repair the damage."
I will install the latest built of Windows 10 tomorrow and will post the update.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Try a Windows 10 Repair Install on one of the machines to see if that makes a difference.

https://www.microsoft.com/en-us/software-download/windows10

Windows 10 is running, so click on the Download button (not Upgrade Button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything

Author

Commented:
Updating Windows to the latest build did not fix the issue. Following the steps in the solution as fixing the Apps folder permission as suggested does the trick.

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