How to recover files in phone?

How can i restore my files using backup. ? I just lost all the photos, videos and music in my phone.  I don't know whats the reason, I just open my mobile data and boom after that all files was lost.
Bless GervacioAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Ajay ChananaMCSE-2003/08|RHCSA| VCP5/6 |vExpert2018Commented:
what type of os is installed ?
is your data is not backed up online ?
is the data in SD card or phone storage?
are you able to power on the  phone ?

Did you tried using any software to recovery ?
check this -

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
JohnBusiness Consultant (Owner)Commented:
If your phone had IOS 11, there may be files you need in Apple iCloud. Log into that with your Apple ID.

If you are using Android, presumably all your photos and videos etc were being automatically backed up to Google, unless you chose the option to disable this.

If so, then just download them again.

With your music, same goes if you were using Google Play, but if they are on a third-party service, then you might have to re-download them from there, and how you do that would depend on that service.

Hope that helps,

Options offered.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Images and Photos

From novice to tech pro — start learning today.