In Citrix cursor is so tiny - urgent

Users are complaining that In Citrix cursor is so tiny - urgent
abcd ab01Asked:
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Sam Simon NasserConnect With a Mentor IT Support ProfessionalCommented:
its a known bug in citrix after updating to 1703
https://support.citrix.com/article/CTX223074?_ga=2.210597521.561652146.1522078337-831132241.1522078337

check the issues mentioned in the citrix link above to solve your issue.

Issue 3
Issue Description
The mouse cursor could appear smaller within the Citrix session when using display with high DPI/Resolution on endpoints running Windows 10 and Receiver for Windows.
[HDX-9959]

Problem Cause

Monochrome custom cursors created via CreateCursor() in a non-DPI aware application do not scale correctly with Windows 10 v1703 and later versions. Custom cursors created via CreateInconIndirect() in a non-DPI aware application do not scale correctly in all versions of Windows 10.

Solution
Users on Current Release of Citrix Receiver (version 4.8) are advised to upgrade to Citrix Receiver 4.11 or its replacement that avoids the cursor scaling issue.
Citrix is working on developing a fix for Citrix Receiver LTSR (version 4.9).
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Omar SoudaniSystem Support EngineerCommented:
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Dirk KotteSECommented:
if hint from Omar Soudani don't solve the problem ...
- do you use xenapp or xendesktop?
- which XA/XD version do you use?
- which receiver?
- which client - OS?
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abcd ab01Author Commented:
Great
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