I´m running a miniature callcenter with business clients who use Microsoft Office 365 as their enterprise calendar system. The clients usually have anything from 10 to 200 employees using O365 calendars. I need to be able to get our callcenter program to tap into the client´s calendars and retreive information (free/busy is most important).
Some background info that may be useful: We run FreePBX (Asterisk) as our telephony platform. Our agents use an in-house developed program to handle the calls and get info about the clients. The program is fully customizable (developed in Delphi) and talks with a MySQL db where all the client info is stored.
When our callcenter agent gets a call to one of the client´s phone number, the client´s company info is displayed together with a complete listing of all the employees. We currently have no way of telling if the employee is free or busy, as we cannot access their calendar. I would need to get that information added to the employee info in our MySQL db. Perhaps synchronized once every 5 minutes.
How would you suggest me to go about this? I accept suggestions to 3rd party plugins (for example for Delphi). Freelance gig may also be accepted.
Thanks and sorry about my bad english.