APC_INDEX_MISMATCH

Hi,

Was wondering if anyone was familiar with
 This , APC_INDEX_MISMATCH   ,error I recently started receiving on  a users pc.

I’ve heard there is a Microsoft patch, but can’t seem to find.

Any insight into this issue would be greatly appreciated.
GST-GRIDTECHAsked:
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JohnBusiness Consultant (Owner)Commented:
Try updating BIOS, Chipset and (if there is one) the Power Management driver. Then update Windows 7 and test.
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GST-GRIDTECHAuthor Commented:
Hi,

I have updated chip set, video, LAN & bios, didn't see any power mgmt Drv's. Also did a Windows update, which didn't find any needed updates.
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JohnBusiness Consultant (Owner)Commented:
Are you still getting errors popping up?  

If that is the case, you may need to try a Windows 7 Repair Install. You need the Windows 7 DVD or a working Recovery partition.

http://www.sevenforums.com/tutorials/3413-repair-install.html
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GST-GRIDTECHAuthor Commented:
Hi,
Turns out, according to a post I found online, the immediate fix for this was to uninstall the current Intel video driver and install
The previous,
Intel-HD-graphics-500-P500-600-P600 series driver
Win_21.20.16.4627_A02.

Once that was done. No more blue screen.

Of course, I don't know the root cause of the issue with the newer Intel video driver. But I am able to get laptop back to user and move onto other issues..


Post was on Dells community site,
BSOD when removed from docking station.
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GST-GRIDTECHAuthor Commented:
Thank you
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