Connect outlook to office 365

I just moved a client to Office 365. I can't get one Windows 7 Pro computer in the office to connect to any office 365 mailbox. It acts like the username and password are wrong but I know it is correct.

I can connect to that users mailbox from other computers.

The computer had Office 2016. After four hours I uninstalled that and installed Office 2010. Still can't connect.

I tried setting up Outlook 2010 manually.

I tried in safe mode.

I can ping and I get the same IP address that other working computers get.

I tried using a different user profile on the computer

I ran MS Support and recovery tool assistant  It worked fine on other computers. On this computer it immediately gives the error "Sorry, something happened while we were troubleshooting your problem, and we can't continue. We've notified our engineers about the problem so they can fix it"  I also ran this in safe mode.

Other than reinstalling the OS, any ideas
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timgreen7077Exchange EngineerCommented:
If every other computer seems to work just fine, then the issue doesn't seem to be anything with O365 or your outlook version. There may be something with the computer or OS. I wouldn't spend excessive time on this if its only this computer, I would wipe and give you another computer to work on for the time being, or at least to allow them to work while you try to continue troubleshooting that machine.
Andrew LeniartIT Consultant & Freelance JournalistCommented:
Hi ajdratch,

I've run Office 365 on Windows 7 Box for over a year now and installation wasn't a problem.

I'd suggest you contact Microsoft Free Support for this issues via the following page:

You will be able to chat online with an Office support person. I've used this service many times and they've always resolved my problem for me.

I hope that's helpful.

Regards, Andrew

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ajdratchAuthor Commented:
I got through to support. It did take us 5 hours to fix it. Even though the computer said it was fully patched, there were some .net framework updates that we ran. Still could not create a profile the normal way but was able to using Microsoft Support and Recovery Assistant tool
Andrew LeniartIT Consultant & Freelance JournalistCommented:
Good to hear they helped you resolve the issue ajdratch and I'm glad I was able to help :)
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