We have exchange 2007 and outlook 2013 and since last 1 month, in the morning when staff come and open the outlook client, it gets stuck in Loading profile screen and doesn’t proceed further. On my PC I keep outlook client opened always and when I saw the client at 9:00pm, on the outlook windows it was saying folder last updated at 4:00am.
During this time, I logged into out exchange server and noticed that Microsoft information store was still running and when I restarted the information store, the outlook client got updated and also the outlook client loaded successfully on other workstations. I am planning to migrate to 0365 in another 4 months and need to keep the exchange up and running till then.
This is happening once in 2 days, please let me know how to troubleshoot and fix this problem.
Any help much appreciated.