Outlook 2013 client when opened stuck on loading profile and where outlook is already opened - its says the folder was last updated at 4:00am
Hi
We have exchange 2007 and outlook 2013 and since last 1 month, in the morning when staff come and open the outlook client, it gets stuck in Loading profile screen and doesn’t proceed further. On my PC I keep outlook client opened always and when I saw the client at 9:00pm, on the outlook windows it was saying folder last updated at 4:00am.
During this time, I logged into out exchange server and noticed that Microsoft information store was still running and when I restarted the information store, the outlook client got updated and also the outlook client loaded successfully on other workstations. I am planning to migrate to 0365 in another 4 months and need to keep the exchange up and running till then.
This is happening once in 2 days, please let me know how to troubleshoot and fix this problem.
Any help much appreciated.
We have exchange 2007 and outlook 2013 and since last 1 month, in the morning when staff come and open the outlook client, it gets stuck in Loading profile screen and doesn’t proceed further. On my PC I keep outlook client opened always and when I saw the client at 9:00pm, on the outlook windows it was saying folder last updated at 4:00am.
During this time, I logged into out exchange server and noticed that Microsoft information store was still running and when I restarted the information store, the outlook client got updated and also the outlook client loaded successfully on other workstations. I am planning to migrate to 0365 in another 4 months and need to keep the exchange up and running till then.
This is happening once in 2 days, please let me know how to troubleshoot and fix this problem.
Any help much appreciated.
SOLUTION
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Go to this link. Check for mailbox counter :https://technet.microsoft.com/en-us/library/bb201689(v=exchg.80).aspx
You may check online in performance counter or collect perfwiz data.
Looking at the description, it looks more of performance related issue.
You may check online in performance counter or collect perfwiz data.
Looking at the description, it looks more of performance related issue.
ASKER CERTIFIED SOLUTION
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ASKER
I understand creating a batch file restarting the information store every morning is a good plan. I am bit worried if something is wrong with the exchange database and if I don't fix initially the actual cause and leave it for 4 months and the database becomes completely corrupted ?
Will there be any evidence in the Event logs
Will there be any evidence in the Event logs
ASKER
I checked OWA if it is working during the time of issue and OWA doesn't work , It keeps searching and searching and finally it brings this error
Microsoft Exchange issued an unexpected response (500).
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Request
Url: https://mail.myorg.uk:443/owa/default.aspx
Exception
Exception type: System.Web.HttpException
Exception message: Request timed out.
Call stack
No callstack available
Microsoft Exchange issued an unexpected response (500).
--------------------------
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Request
Url: https://mail.myorg.uk:443/owa/default.aspx
Exception
Exception type: System.Web.HttpException
Exception message: Request timed out.
Call stack
No callstack available
ASKER
How to check the performance counter at the time of issue-specific for RPC request.
I have not tested OWA during the time of issue , I can try this and post the results.