CD player sound jolts

After uninstalling Cyberlink from a PC, Windows media Player does not play CDs without the sound jolting.
The audio works fine on You tube Spotify etc.
The OS is Windows 10 64 bit.  
PC is Lenovo Thinkcentre 3392CTO

The issue occured after I removed Cyberlink.  I was clearing up the PC, but no longer have the original.

I do not need sophisticated DVD components.  Just the ability to play and rip CDs.  Can I get a windows OS fix?
Nigel Keith-WalkerContractorAsked:
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David Johnson, CD, MVPConnect With a Mentor OwnerCommented:
damaged media or a dirty player, is my best guess
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JohnBusiness Consultant (Owner)Commented:
I think you are referring to Cyberlink Power DVD.

Try running DISM to see if that corrects the issue.

Open cmd.exe with Run as Administrator and run dism.exe /online /cleanup-image /restorehealth  .  Allow to complete, restart and test Windows Media Player again.

If that does not work, the next step is an in-place Windows 10 Repair Install and Keep Everything.

Go to the Media Creation Link

https://www.microsoft.com/en-us/software-download/windows10

Windows 10 is running, so click on the Download button (not Upgrade Button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.
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Nigel Keith-WalkerContractorAuthor Commented:
Hi John
DISM ran successfully under administrator.  (run dism.exe /online /cleanup-image).  
Restarted the PC, but it still has the same issue.  The sound jolts.  Not very descriptive, but the CD is playing, but only 90% comes out of the speakers.  
Will have a look at your other option, unless someone can suggest a reasonably priced software download.  Perhaps I should try a free trial version to see if this cures the problem.
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JohnBusiness Consultant (Owner)Commented:
The Repair Option is free if you wish to try it. Leave Cyberlink PowerDVD uninstalled.
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Nigel Keith-WalkerContractorAuthor Commented:
I will have to try using a lens cleaner.  First I will have to buy one.  It seemed such a co-incicence that I had just uninstalled the CyberLink Power DVD
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JohnBusiness Consultant (Owner)Commented:
I think that is a co-incidence myself. Certainly no harm in trying what David has suggested.
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nobusCommented:
do a system restore that reinstalls Cyberlink
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Nigel Keith-WalkerContractorAuthor Commented:
Apologies for the delay.  I had to wait till I was able to test the PC with an external DVD writer.  There are no issues with the external unit so the issue is hardware related.  A replacement unit will cost < $20, the easiest option.
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Nigel Keith-WalkerContractorAuthor Commented:
Apologies for the delay.  I had to wait till I was able to test the PC with an external DVD writer.  There are no issues with the external unit so the issue is hardware related.  A replacement unit will cost < $20, the easiest option.
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