Link to home
Start Free TrialLog in
Avatar of Jim Lacey
Jim LaceyFlag for United States of America

asked on

Cannot login to activate Word/Excel 2016 - Activate form returns blank page.

After updating OSX to latest edition of  10.13.3 and iWork Apps I cannot login to my Microsoft account. Attempted login returns a blank page with nowhere to enter login credentials. Both Word 2016 and Excel 2016 return Get Started/Activate pages with no access to Activation fields.
ASKER CERTIFIED SOLUTION
Avatar of serialband
serialband
Flag of Ukraine image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of Jim Lacey

ASKER

Hopefully someone has other ideas...

Well now, after several days of frustration attempting to solve this 'Activate' requirement, suddenly I was able to activate Office.

Problem solved... How? Don't know, but now able to use Office 2016 components.

Thanks to all who made suggestions.

BTW, migrating MacOS High Sierra from one Mac mini to another is not very tolerant of non-Apple Apps.
BTW, migrating MacOS High Sierra from one Mac mini to another is not very tolerant of non-Apple Apps.

It's not exactly Apple's fault.  Apple's Migration assistant does copy that license file correctly as an exact copy.  Microsoft created a hashed license file based on the system ID and just copying the file does not give you access, because you are now on a different system ID.  If you copied it back as a way to repair the computer, it would work.  Ever since Autodesk won against Vernor in the 9th Circuit Court District, a lot of companies are making licensing more difficult.  The top 3 troublesome licenses to deal with are Microsoft, Autodesk and Adobe.