"Hyper V machines cannot shut down while they locked" error when I shut down a VM

Hello,

Do you force the shutdown by command line?

THE vm has a snapshot?

From the command prompt turn off the vm with the following command and tell me if it gives you an error:

stop-vm followed by the server name

Regards...

Hi, no I right click on the VM in Hyper-V Manager and select Shut Down. The VM does not have any snapshots. If I run that command from the VM-Host I get 'stop-vm' is not recognized as an internal or external command.

Thanks

Hello,

run it from powershell, as administrator.
stop-vm followed by the server name

Regards...

stop-vm : Failed to stop.
'FA Domain Controller' failed to stop: The machine is locked and cannot be shut down without the force option.
(0x800704F7). (Virtual machine ID 5DC07F70-8D37-46AB-97C6-15E9D6AE4230)
At line:1 char:1
+ stop-vm "FA Domain Controller"
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : NotSpecified: (:) [Stop-VM], VirtualizationException
    + FullyQualifiedErrorId : Unspecified,Microsoft.HyperV.PowerShell.Commands.StopVM

Is the VM OS actually locked - as in, is there a user logged in and then has that user locked the desktop?

Yes I think it is, it automatically locks when I end a remote session and goes back to the Ctrl Alt Delete screen. But this has always been the case and is the case on all the other Hyper V hosts I look after and this is the only one that I've ever seen this problem on, there isn't a single thing on Google about it which is really odd!

It's our remote software (Techinline) that I use to remote onto the VM itself. If I disconnect it the server does lock itself. But all servers do that and I've never had this issue before, wonder if it's a new "feature" been added to 2016?

Thank you both, it seems that logging off rather than quitting the remote session allows it to be shut down, that's fine I shall heed Philips advice and always log out in future. Thank you all.