coonasty
asked on
my sent email is all of the sudden going to clients spam folders
email that I'm sending is now going to my customers spam boxes. kinda happened out of the blue. its not bulk emails. its individual emails the i type with info for my clients. i do copy/paste some info that goes into each email as well.
been working fine for years...its just all of the sudden everyone is saying that email is going to their junk boxes.
its my own private domain email, i use gmail as the client for checking and sending it.
i havent changed anything on my end. what do I need to look for to see what is going on? TIA
been working fine for years...its just all of the sudden everyone is saying that email is going to their junk boxes.
its my own private domain email, i use gmail as the client for checking and sending it.
i havent changed anything on my end. what do I need to look for to see what is going on? TIA
Try running a blacklist check on the outbound WAN IP at https://mxtoolbox.com/blacklists.aspx.
"its my own private domain email, i use gmail as the client for checking and sending it."
Not sure what that means.
Not sure what that means.
I guessed Gapps.
Please check site Jason mentioned above.
I would be willing to bet that the public IP that the mail server is using is Blacklisted. @Jason Crawford, I believe you may be right on this.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
siteground hosts my domain/site. i have gmail setup to check and send email for this address. when i send, i can send as my gmail address or my company email. i just have plain ole' charter internet at the house/office without a static so ip has changed multiple times im guessing since this all started.
however im not sure if outgoing email is grabbing a gmail associated ip address being its configured in there.
however im not sure if outgoing email is grabbing a gmail associated ip address being its configured in there.
ASKER
also ive sent a couple tests that to new addresses ive never sent to and they went thru fine. so its not every email but its at least 75% of them started going to junk mail. of course once people unflag me as not spam its fine on their end.
and yes this is just one email at a time, do not send bulk emails ever. TIA
and yes this is just one email at a time, do not send bulk emails ever. TIA
Piggy Backing on @Scott *above*
Public services like Gmail use multiple different mail servers to send mail though. It is very possible that one of those servers has been used for a spam campaign as you are not the only address to pass traffic though those servers. If the other servers get loaded down and you send mail and just happen to get that one server that is blacklisted then your message would get rejected, this might appear as an intermittent failure and could also explain why it is happening sometimes and not others.
There are numerous other reasons this could occur as well, but this seems the most likely.
Public services like Gmail use multiple different mail servers to send mail though. It is very possible that one of those servers has been used for a spam campaign as you are not the only address to pass traffic though those servers. If the other servers get loaded down and you send mail and just happen to get that one server that is blacklisted then your message would get rejected, this might appear as an intermittent failure and could also explain why it is happening sometimes and not others.
There are numerous other reasons this could occur as well, but this seems the most likely.
> siteground hosts my domain/site. i have gmail setup to check and send email
This is the scenario I mentioned. "your private domain and email is through a shared hosting service"
That is your issue. The ip of your home, office, phone does not really come into play. It is the IP of the email server, not necessarily your current location. You probably have the $4 or $6 plan that comes with email and that is your issue.
Pay the $5/monthly fee and get your email hosted through gsuite instead of your shared hosting. That will increase your deliverability. If I had to do it over, I would opt for office365 because the support is a lot better and that is another topic. But get yourself out of shared hosting email and get to gsuite or office365. An alternative is to use a 3rd party smtp service like sendgrid.com for your outgoing mail, but gsuite or o365 will do a much better job with your incoming spam.
If you don't want to go the route of using an email provider, your only hope is to contact siteground and see what they can do for switching out ip's and banning whoever is creating the issue. If that works, it will only be temporary until it happens again.
This is the scenario I mentioned. "your private domain and email is through a shared hosting service"
That is your issue. The ip of your home, office, phone does not really come into play. It is the IP of the email server, not necessarily your current location. You probably have the $4 or $6 plan that comes with email and that is your issue.
Pay the $5/monthly fee and get your email hosted through gsuite instead of your shared hosting. That will increase your deliverability. If I had to do it over, I would opt for office365 because the support is a lot better and that is another topic. But get yourself out of shared hosting email and get to gsuite or office365. An alternative is to use a 3rd party smtp service like sendgrid.com for your outgoing mail, but gsuite or o365 will do a much better job with your incoming spam.
If you don't want to go the route of using an email provider, your only hope is to contact siteground and see what they can do for switching out ip's and banning whoever is creating the issue. If that works, it will only be temporary until it happens again.
To add, I would still make sure you have DKIM and SPF records set up using MXToolbox or the like.
Can you clarify if you send ONE at a time, or bulk ?