BSOD 3B

I've started getting 3B BSOD's with Win 7 Professional 64-bit system.

How do I troubleshoot/fix?  I couldn't find a dump file for this.  Poked around and system said that dump files might not get stored b/c of absence of a paging file.  So, I gave the system the task of automatically managing the paging files for all the drives.  Maybe there's a dump file somewhere other than the standard location at C:\windows\minidump or \memory?

Thanks.
2018-03-18-10.24.17.jpg
tjvetterAsked:
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JohnBusiness Consultant (Owner)Commented:
From this Microsoft Article

https://answers.microsoft.com/en-us/windows/forum/all/blue-screen-error-0x3b-systemserviceexception/7eeea12d-a97a-477b-b4c3-1fda74a7315e

Quote " 3b is usually a graphic's driver (display adapter/video driver)"

Try updating BIOS, Chipset and Video drivers on this machine. Do the updates, restart and test.
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tjvetterAuthor Commented:
Thanks, John.  Update the MB bios, chipset?
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JohnBusiness Consultant (Owner)Commented:
Yes and Video also
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nobusCommented:
tcpip refers to the internet ip protocol  https://www.file.net/process/tcpip.sys.html
so updating the lan driver can help
in general - try updating alldrivers, starting with chipset, video, sound

is your system set to make minidumps?   http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
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tjvetterAuthor Commented:
Hi nobus.  Been awhile :)  The system was configured for kernel dump.  I just changed it to small dump.  I will update the lan driver.
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nobusCommented:
ok - lets wait for the result
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tjvetterAuthor Commented:
Updated the Realtek PCIe GBE Family Controller driver.  It was way outdated (I think it was a 2012 version).  Now have a 2018 version.  Let's see.  I will give it a week.
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nobusCommented:
good plan - i'll be 'round
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tjvetterAuthor Commented:
New BSOD 3B and this time got a dump file, attached.
040118-33789-01.dmp
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JohnBusiness Consultant (Owner)Commented:
040118-33789-01.dmp      4/1/2018 4:35:11 AM      SYSTEM_SERVICE_EXCEPTION      0x0000003b      00000000`c0000005      fffff880

Still shows up as possibly video.  Also

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance-winpc/badpoolcaller-mfesapsnsys/c316170a-71c5-4f4d-a360-380e51ab3e18

McAfee may be causing it. Do you use McAfee?

Have you tried updating BIOS,, Chipset, Video (and as per a post above) LAN drivers
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tjvetterAuthor Commented:
Yes, I use McAfee and I have only updated the LAN drivers.  Will address these others.  Thanks.
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nobusCommented:
i see it lists  NETIO.SYS as cause - do you have any errors in device manager?
that points to the network - so updating the driver can help
check also chipset, video and other drivers
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tjvetterAuthor Commented:
No exclamations or anything in Device Manager.  I also updated the video card drivers (NVIDIA GeForce GTX 750 Ti).  Will do chipset drivers next.
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nobusCommented:
ok - keep going
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tjvetterAuthor Commented:
I attempted update of MB BIOS, ASUS M5A97 R2.0.  The old BIOS was about a dozen revisions ago.  Anyway, Win7 won't start.  I get a message before or during POST that:

"The system found unauthorized changes on the firmware.operating system or UEFI.  

Press [N] to run the next boot device.or enter directly to BIOS Setup if there are no other boot devices ....."

I tried the boot menu choices and could not find any boot device.   Suggestions?
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tjvetterAuthor Commented:
There were choices in the boot menu, but none of them would work.
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JohnBusiness Consultant (Owner)Commented:
Try a Windows 7 Repair Install. You need the Windows 7 DVD to match your system or a working recovery partition.

http://www.sevenforums.com/tutorials/3413-repair-install.html
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tjvetterAuthor Commented:
Does that have to be done within windows?  Windows won't start.  Currently trying to get the ISO file.
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JohnBusiness Consultant (Owner)Commented:
Yes I think so. You need to be sure you have a back up of your system and then re-install Windows
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tjvetterAuthor Commented:
My attempt to restore a backup image of my C:\ boot partition did not fix the problem.  I just tried to reinstall Windows and it says it can't install in my boot partition b/c it is a "GPT partition."  Why did a MB BIOS update do this?  What is it exactly?  And how to I fix it?  Thanks.
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JohnBusiness Consultant (Owner)Commented:
Your backup image may be MBR and then your system apparently changed to UEFI and GPT.  

What I meant above was to make sure your documents email were backed up and then install Windows fresh (wipes out what was there).
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tjvetterAuthor Commented:
I am trying to do a fresh install but when I select the boot partition as the place to install it says it can't b/c it is a GPT style.
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JohnBusiness Consultant (Owner)Commented:
You may have to go into BIOS and turn Secure Boot OFF.
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tjvetterAuthor Commented:
I went into BIOS and turned secure boot off and windows started, but with old data folders from the image restore and no current drivers.
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tjvetterAuthor Commented:
It was never a Windows issue.
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nobusCommented:
first, you have to determine what is whhat here.
hook the drive to a working system, and look if the partition is GPT or mBR from disk management
https://www.howtogeek.com/245610/how-to-check-if-a-disk-uses-gpt-or-mbr-and-how-to-convert-between-the-two/
as shown, you can convert it also

i remember with Asus boards you have a boot setting that should be set to "Other OS" in Boot priority
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tjvetterAuthor Commented:
Hi nobus. My system is working but now with older stuff b/c I restored an older image of my c:\ drive.  The drive is GPT.  It appears that something got changed with the the Secure Boot settings when I updated the BIOS for the MB.  I don't think that there was anything wrong with Windows and that there was no need to reinstall or restore an old image.
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nobusCommented:
ok - if all is OK - don't forget to close this
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