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BSOD 3B

I've started getting 3B BSOD's with Win 7 Professional 64-bit system.

How do I troubleshoot/fix? I couldn't find a dump file for this. Poked around and system said that dump files might not get stored b/c of absence of a paging file. So, I gave the system the task of automatically managing the paging files for all the drives. Maybe there's a dump file somewhere other than the standard location at C:\windows\minidump or \memory?

Thanks.
2018-03-18-10.24.17.jpg

John

From this Microsoft Article

https://answers.microsoft.com/en-us/windows/forum/all/blue-screen-error-0x3b-systemserviceexception/7eeea12d-a97a-477b-b4c3-1fda74a7315e

Quote " 3b is usually a graphic's driver (display adapter/video driver)"

Try updating BIOS, Chipset and Video drivers on this machine. Do the updates, restart and test.

tjvetter

ASKER

Thanks, John. Update the MB bios, chipset?

John

Yes and Video also

nobus

tcpip refers to the internet ip protocol https://www.file.net/process/tcpip.sys.html
so updating the lan driver can help
in general - try updating alldrivers, starting with chipset, video, sound

is your system set to make minidumps? http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/

tjvetter

ASKER

Hi nobus. Been awhile :) The system was configured for kernel dump. I just changed it to small dump. I will update the lan driver.

nobus

ok - lets wait for the result

tjvetter

ASKER

Updated the Realtek PCIe GBE Family Controller driver. It was way outdated (I think it was a 2012 version). Now have a 2018 version. Let's see. I will give it a week.

nobus

good plan - i'll be 'round

tjvetter

ASKER

New BSOD 3B and this time got a dump file, attached.
040118-33789-01.dmp

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John

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tjvetter

ASKER

Yes, I use McAfee and I have only updated the LAN drivers. Will address these others. Thanks.

nobus

i see it lists NETIO.SYS as cause - do you have any errors in device manager?
that points to the network - so updating the driver can help
check also chipset, video and other drivers

tjvetter

ASKER

No exclamations or anything in Device Manager. I also updated the video card drivers (NVIDIA GeForce GTX 750 Ti). Will do chipset drivers next.

nobus

ok - keep going

tjvetter

ASKER

I attempted update of MB BIOS, ASUS M5A97 R2.0. The old BIOS was about a dozen revisions ago. Anyway, Win7 won't start. I get a message before or during POST that:

"The system found unauthorized changes on the firmware.operating system or UEFI.

Press [N] to run the next boot device.or enter directly to BIOS Setup if there are no other boot devices ....."

I tried the boot menu choices and could not find any boot device. Suggestions?

tjvetter

ASKER

There were choices in the boot menu, but none of them would work.

John

Try a Windows 7 Repair Install. You need the Windows 7 DVD to match your system or a working recovery partition.

http://www.sevenforums.com/tutorials/3413-repair-install.html

tjvetter

ASKER

Does that have to be done within windows? Windows won't start. Currently trying to get the ISO file.

John

Yes I think so. You need to be sure you have a back up of your system and then re-install Windows

tjvetter

ASKER

My attempt to restore a backup image of my C:\ boot partition did not fix the problem. I just tried to reinstall Windows and it says it can't install in my boot partition b/c it is a "GPT partition." Why did a MB BIOS update do this? What is it exactly? And how to I fix it? Thanks.

John

Your backup image may be MBR and then your system apparently changed to UEFI and GPT.

What I meant above was to make sure your documents email were backed up and then install Windows fresh (wipes out what was there).

tjvetter

ASKER

I am trying to do a fresh install but when I select the boot partition as the place to install it says it can't b/c it is a GPT style.

John

You may have to go into BIOS and turn Secure Boot OFF.

tjvetter

ASKER

I went into BIOS and turned secure boot off and windows started, but with old data folders from the image restore and no current drivers.

tjvetter

ASKER

It was never a Windows issue.

nobus

first, you have to determine what is whhat here.
hook the drive to a working system, and look if the partition is GPT or mBR from disk management
https://www.howtogeek.com/245610/how-to-check-if-a-disk-uses-gpt-or-mbr-and-how-to-convert-between-the-two/
as shown, you can convert it also

i remember with Asus boards you have a boot setting that should be set to "Other OS" in Boot priority

tjvetter

ASKER

Hi nobus. My system is working but now with older stuff b/c I restored an older image of my c:\ drive. The drive is GPT. It appears that something got changed with the the Secure Boot settings when I updated the BIOS for the MB. I don't think that there was anything wrong with Windows and that there was no need to reinstall or restore an old image.

nobus

ok - if all is OK - don't forget to close this