iPhone 6 stalled or frozen during app updates

I have an iPhone 6 Plus with iOS 11 up to date.

I first noticed that the App Store indicated 3 updates were available and I tapped on Update All.

Next time I looked, there were 13 app updates, including the previous 6 which were still installing.

This process has continued day after day for about 10 days and there are now 56 app updates in the process of being installed, during which of course they cannot be used.

It seems the App Store updater has “stalled” or “frozen”.

I have tried shutting down and restarting the phone and also logging out and back in from iTunes and my Apple ID. I’ve also tried turning off auto downloads of apps.

I’ve even deleted some of the apps that it’s *still* trying to update.

How can I fix this? It won’t be long until EVERY app on my phone will be unusable whilst being updated.
KhaiPiAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

 
Tiborg GuaranaIT beginsCommented:
Try to reset whole Iphone. Then make restore from Icloud (I hope you use it) To get all stuff back. That should fix appstore problems.

With data on Icloud you will get most stuff back to phone. You can try first reset all setting if that wont help Erase all content and settings.

Hopefully this will help you.
0
 
Qian BaoDigital Media Specialist and Web DesignerCommented:
Here's something you could do. Without restoring your iPhone, use iTunes to update it instead. iOS 11.3 just came out today and it delivered great improvements to older iPhones.

- Download your iPhone's firmware here. https://ipsw.me/
- Open you iTunes and connect your device to the computer.
- Go to the device page on the iPhone
- Press shift while clicking the "Update" button will prompt a window for firmware selection, select the firmware you just downloaded.
- Your iPhone will update. Wait for it to restart and see if there are still problems with your iPhone.

**If you already updated your iPhone to the latest iOS, just follow that process again. It's alright to re-update it. Remember to always back up your iPhone to iTunes or iCloud.
1

Experts Exchange Solution brought to you by ConnectWise

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
 
KhaiPiAuthor Commented:
The problem is that if I reset and restore, none of my POP emails will have been backed up meaning I will lose over 3 years of important email.

I don't know why an iPhone back backs up everything except for POP email account emails :-(
0
Introducing Cloud Class® training courses

Tech changes fast. You can learn faster. That’s why we’re bringing professional training courses to Experts Exchange. With a subscription, you can access all the Cloud Class® courses to expand your education, prep for certifications, and get top-notch instructions.

 
Tiborg GuaranaIT beginsCommented:
You've discovered one of the pitfalls of using POP3. If you don't want to switch to IMAP, that's up to you, but you're going to continue to have problems if you don't. About the only real choice you have is to forward the messages to yourself from your PC AFTER you set up the new phone. Be careful to shut off the option in the mail client on your PC to delete messages after downloading while you're doing this or you're likely to delete them as fast as you can send them (before they have a chance to download to the phone).

edit* I have found this, if you have time to try as I havent tested it.

https://toolbox.iskysoft.com/backup-iphone/export-emails-from-iphone.html
0
 
JohnBusiness Consultant (Owner)Commented:
Try updating IOS to V11.3 as suggested above. I updated two phone last night and 11.3 is working fine.
0
 
Tiborg GuaranaIT beginsCommented:
I updated yesterday and not that musch impressed. If your battery is not new youncan expect phone to shutdown with 30% battery remaining etc. I own 14months old iphone 6s. So think twice before you do that :)
0
 
JohnBusiness Consultant (Owner)Commented:
I have an iPhone SE (6s in a 5 case) All well and battery shows fine as well
0
 
Qian BaoDigital Media Specialist and Web DesignerCommented:
I have a iPhone 6 as a backup device. There is a noticeable difference in speed for the 6 series. I benchmarked the same phone before and after, and it showed that 11.3 bumped up the score by 400 (single core).
0
 
KhaiPiAuthor Commented:
Thanks to everyone who offered suggestions.

In the end all I needed to do was to update to the latest iOS and not only did the apps get updated but my phone feels a lot "fresher" and seems to have longer battery life.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.