Hi Experts. I have a customer that is a call center for dental offices. A dental office can subscribe to the service monthly. This service takes the calls from dental patients and schedules the exam for them. This service currently places a PC at each dental office that they remote to and get into whatever database they have for that dental office. There is no common database that all the dental offices use to schedule appointments with. So this service uses GoToMyPC to access the dental practice they are scheduling for. It generally works ok until by chance 2 different customers call in at the same time and need to book appointments for the same dental practice. With only 1 pc there that has the GoToMyPc, they have to have the customer hold until the other service rep is done, then they can remote to that same PC and schedule it.
The whole purpose of this service, is to eliminate that front desk person who is just taking calls for the practice. It save the practice money.
So the question is, is there another program that could be used to be able to remote into 1 pc, by more than 1 person at a time? Setup multiple users on the pc could happen. Ideally, what would work best is that all of the different dental software people somehow share their scheduling platform somehow to the web, but I don't see that happening.