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How to ensure email delivery

Recently our email provider started identifying invoices being sent via email as spam, deep sixing them and not sending us any notification. Supposedly the false positive identifying the email as spam is being fixed.

Question is - What can I do, and not host my own email, to know when the email does not reach the recipient. Without having to try and correlate read/receive receipt with every invoice sent out the day before.

Hope that makes sense?

Thanks

David Johnson, CD

I would deep six that email provider and use one that will give me NDR's as well. RANT ON: I pay for a service unless I breach the TOS of the service then how I use the service is MY responsibility and must be notified if you block my use of the service. RANT OFF

Perhaps using mailchimp would be a better solution for invoicing

John

I would also get rid of the email provider. At very worst, they should quarantine the email and let you choose (whitelist) what email you want. That is how my providers work.

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ASKER

This appears to be an industry standard of handling outbound email identified as spam

John

I have not seen widespread use of deleting email as a spam prevention method. Quarantining is a more widespread practice amongst services I deal with.

John

David says to consider Mail Chimp.. A number of my clients use Constant Contact. The point here is a use a bona fide sender provider.

c7c4c7

ASKER

Not sure I can use company names here, but this is a well known Domain/DNS/Email provider.

But back to my original question, is there a way I can ensure delivery without a lot of labor being involved

John

You need to check your Domain in SpamHaus or like to see if it has been blacklisted.

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ASKER

Nothing on spamhaus

David Johnson, CD

Email has never been reliable or secure.. You said that your email provider, the one that you pay for service, so when you sent the email to them expecting them to send the email to the clients silently deleted them as spam without sending them onward as per your contract for services?

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ASKER

This is a separate subject and is being taken care of. We may eventually leave them BUT all of this does not address the question I asked.

I’m going to assume there is no answer.

ASKER CERTIFIED SOLUTION

David Johnson, CD

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c7c4c7

ASKER

Thanks, that's all I wanted to know. There is no way of knowing if the email was delivered. I just wanted to know if there was something I was missing