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Remote Desktop Services won't install, (reports needing reboot regardless of rebooting)

I am trying to set up Server 2012R2 to allow 6 people to RDP into it.  I have bought the 6 per user cals.

After installing RDS role via server manager.  I am stuck trying to configure.  I have rebooted 3 times.

When going through the Add Roles. ( logged on as Domain Admin)
 ) I select Remote Desktop Services Installation
 ) I select Standard Deployment ( I also Tried Quick Start).  (Drop down only has the 1 local server)
 ) I select Session-Based Desktop Deployment
 ) I select only machine listed (localhost)
 ) Install RD Web Access Role is checked
 ) Server is selected for Server Pool

BAM, "checking Compatibility" windows pops up saying server has Pending Reboot.
I have rebooted several times always coming back to this same point.

I could "exclude" it, but it's the only server and needs to be configured, so that shouldn't do anything.

How am I supposed to continue?
Dwight Crane
Dwight Crane
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1 Solution
please check the following key and post what is there

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations
Dwight CraneIT ManagerAuthor Commented:



This occurred because you tried to update a hardware driver and didn't reboot after the application update.

Here is a process for Symantec, but you can follow the same process in order to recover for this..

Please backup the registry keys you are modifying. I would do this after hours and make sure you are local if you don't have a CMC you can log into.

Open the Windows Registry using regedit.exe.

  • Search for the entry "PendingFileRenameOperations" in:
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager
  • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Session Manager
  • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Session Manager
  • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\BackupRestore\KeysNotToRestore
If you find the entry, first back up each key, and then delete the entry in each key.

  • Search for the RebootRequired key:
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired
  • If you find the key, first back up the key, and then remove the key.
  • Restart the SEP installation; the install should finish without error.

here is the source article :

Dwight CraneIT ManagerAuthor Commented:
So there was a program that was essentially reinstalling itself every reboot, so the values were getting repopulated.  I uninstalled the program then I was able to delete those keys without them reappearing.

Awesome, Glad you got it resolved.
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