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Laptop freezes frequently. (Windows 10).

Dell Inspiron 15, 3000 Series. Windows 10 Pro. Word 20013.
Am having difficulty with my laptop freezing. For the first 10 minutes after opening up it freezes frequently and goes slow. It freezes on all programs.
What I have done:
Disabled all Startup programs except anti-virus.
Run repair on Word 2013, and Windows Live mail 12.
Considered resetting Windows 10, (keeping my files)  but changed my mind when I learned that all programs which did not come installed on the laptop at purchase would have to be re-installed.
I reduced the amount of files (word files and photos) significantly so that two-thirds of hard disk is free.
I deleted programs, from programs and features.

Can you Advise on Steps I might take to improve this situation.
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Michael Murphy
Asked:
Michael Murphy
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7 Solutions
 
McKnifeCommented:
There are system monitoring tools that will make you aware what is going on. Procmon by Microsoft is a small freeware tool that needs some experience in using, but will record every little action that takes place. You could download it and have a look at it (start it right after logging on or place it in the autostart folder or even enable boot logging before restarting).

If you cannot handle that tool (the vast info it returns might be overwhelming), these are the usual troubleshooting steps:

-disable startup items (you said you did, but what about services, drivers, scheduled tasks...) using autoruns (Microsoft)
->if suspicious items are seen, an offline AV scan is recommended
-do an inplace OS upgrade which will normally repair all of windows' internals and rule out OS corruption, while keeping programs, files and settings in place
-resort to a working image backup if available
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Sajid Shaik MSr. System AdminCommented:
run the chkdsk /F  at commandprompt  to fix HDD issues if any..

if still remains

run  sfc /scannow to fix if any o/s issues

all the best
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Jonny BTech (CEO)Commented:
You can also try  running the  "dism /online /cleanup-image /restorehealth"  Command from the administrator activated command prompt.  

To get to the administrator command prompt right click on the start key then left click search "cmd" on the command prompt.  on the command prompt right click and select run as administrator.    You probably have to do the same thing for the sfc /scannow command as well.
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JohnBusiness Consultant (Owner)Commented:
Also update BIOS, Chipset and Video drivers. BIOS and Chipset are needed for the newest Windows updates. Try that and test again
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nobusCommented:
check also the temperatures of cpu, disk, and GPU with speedfan : http://www.almico.com/speedfan.php      
check for any errors in device manager, and event viewer
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Michael MurphyAuthor Commented:
1. You can also try  running the  "dism /online /cleanup-image /restorehealth"  Command from the administrator activated command prompt.  

Tried this as Administrator. Did not seem to work. Have I the right URL


2. lso update BIOS, Chipset and Video drivers. BIOS and Chipset are needed for the newest Windows updates. Try that and test again
How do I do this?

3. I have installed Procmon and run it. How do I interpret the Results? is there a manual?
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nobusCommented:
go to the dell site, and you have the choice: update drivers manually, or havbe Dell detect your system and update the drivers
http://www.dell.com/support/home/uk/en/ukdhs1/product-support/product/inspiron-15-3558-laptop/drivers
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Michael MurphyAuthor Commented:
'check also the temperatures of cpu, disk, and GPU with speedfan : '

I have installed speed fan:  it shows changing numbers. How do I interpret the numbers. I enclose two screenshots of the results.
Screenshot-1.png
screenshot-2.png
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JohnBusiness Consultant (Owner)Commented:
Why is CPU2 so hot?  

Are the fans running?

Can you reseat the CPU and apply new thermal paste?
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nobusCommented:
cpu 2 is a fluke
core o and 1 - and disk are fine - around 35-40°C
no need to do anything to cpu
temps are ok !
is your disk hdd or ssd ?
if hdd - run a disk diagnostic, - and post model (find it in device manager
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Michael MurphyAuthor Commented:
It is a HDD and I scanned it.
Got message:  Windows successfully scanned the drive, no errors were found.
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JohnBusiness Consultant (Owner)Commented:
If you are sure the CPU is OK. do a Repair Install (no need to do a Reset)

https://www.microsoft.com/en-us/software-download/windows10

Windows 10 is running, so click on the Download button (not Upgrade Button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.

If Keep Everything gives later problems, back up the computer, repeat the above and Keep Nothing (fresh install)
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Michael MurphyAuthor Commented:
"Windows 10 is running, so click on the Download button (not Upgrade Button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything".

I followed above instructions RUNNING the tool  but not SAVING. However when the program loaded  I received the following error message:
'there was a problem starting setup. Close the tool, restart your P.C. Then try again'.

I did this a number of times, but no luck.
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JohnBusiness Consultant (Owner)Commented:
That being the case, you need to back up so that you may format and install Windows 10 fresh.
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Michael MurphyAuthor Commented:
"go to the dell site, and you have the choice: update drivers manually, or havbe Dell detect your system and update the drivers".

I followed the Link given and it gave one item to be downloaded and installed.  However when I was about to install a message came up telling me that a newer version of the program was already installed. I am attaching a screenshot, showing the program which I was to install and the Error message.
screenshot.png
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JohnBusiness Consultant (Owner)Commented:
The interface driver you should not prevent Windows from installing.
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nobusCommented:
you did not answer this :  "check for any errors in device manager, and event viewer "
how about it? any errors
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McKnifeCommented:
"I have installed Procmon and run it. How do I interpret the Results? is there a manual?"
https://blogs.technet.microsoft.com/appv/2008/01/24/process-monitor-hands-on-labs-and-examples/ is old but still applies today.
https://www.howtogeek.com/school/sysinternals-pro/lesson4/ is another non-MS approach on it.

This is not easy and requires some experience. But investing time to understand that tool is never wrong - it will prove very useful over time for any administrator.
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Michael MurphyAuthor Commented:
"you did not answer this :  "check for any errors in device manager, and event viewer "
how about it? any errors"

No errors  showed in Device Manager.

Ran 'Event Viewer'. A lot came up. What should I be looking for?  I attach some screenshots of what came up.
Screenshot-1.png
screenshot-2.png
screenshot-3.png
Screenshot-4.png
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McKnifeCommented:
If you don't know event monitor, it will take time to benefit from it. Sometimes, its output is rather misleading to the beginner.
I would ask you to do the steps I listed:
-disable startup items (you said you did, but what about services, drivers, scheduled tasks...) using autoruns (Microsoft)
->if suspicious items are seen, an offline AV scan is recommended
If you don't know that tool, either, proceed with the next step
-do an inplace OS upgrade which will normally repair all of windows' internals and rule out OS corruption, while keeping programs, files and settings in place
-resort to a working image backup if available
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Michael MurphyAuthor Commented:
Response McKnife>
Yes I disabled services and checked drivers  etc.
(By the way the laptop is responding better now, but there are clearly problems to be resolved.

One question before doing the inplace OS Upgrade.  I read somewhere that I would have an option to retian files, apps and those programs which came with the original installation - e.g. that programs which I have added would have to be re-installed. I saw somewhere else that ALL programs would remain, none would need to be re-installed. Can you advise on this.
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nobusCommented:
in event view - filter it to show errors first
then you can pin it to an event , or time
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McKnifeCommented:
The inplace upgrade does by default keep all programs, program settings and files.
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Michael MurphyAuthor Commented:
I thought I had closed this question some days ago.  Clearly I hadn't. But the process of closing was different to what I was used to, and indeed with the new opening page, more advertisements it is all becoming more confusing for me. Also I am been asked questions about my occupation,  interests, preferences etc (profile) which might have been asked before  but now are more prominently displayed.  A feeling that the site is going in a new, and not very welcome, direction.
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nobusCommented:
they go the way Facebook does
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Chadd BushIT Systems AdministratorCommented:
Copy your files externally and do a fresh install of Windows. Problem solved. That takes less time than troubleshooting the issue and resolving from findings.

Other than that I would say to run sfc /scannow (system file checker). Have you tried going back to a restore point ?
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Chadd BushIT Systems AdministratorCommented:
Also run diagnostic test prior to POST
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