John
asked on
PDF freeze on Acrobat DC
Hi Guys
Need you help on a weird adobe acrobat DC problem. I have a user that is randomly having problem opening pdf with Adobe acrobat DC. I have try the following and close off cloud
Open Reader's preferences and go to the "General" category. Uncheck the two "Show online storage..." options. This will not connect to Adobe's "Document Cloud" when you try to open a document.
· Open Reader's preferences and go to the "Documents" category. Set the number of files in the recently used list to 1 (this will remove all your files that you have recently used from that list). If this fixes your problem, then there may be something wrong with one of the files that you've recently used (e.g. a network drive no longer being available).
· Open Reader's preferences and go to the "Security (Enhanced)" category and set "Protected View" to "Off" and uncheck "Enable Enhanced Security".
Best regards
The direction above does not seems stop the random freeze it could happen opening pdf on outlook or just a desktop pdf.
best regards
John
Need you help on a weird adobe acrobat DC problem. I have a user that is randomly having problem opening pdf with Adobe acrobat DC. I have try the following and close off cloud
Open Reader's preferences and go to the "General" category. Uncheck the two "Show online storage..." options. This will not connect to Adobe's "Document Cloud" when you try to open a document.
· Open Reader's preferences and go to the "Documents" category. Set the number of files in the recently used list to 1 (this will remove all your files that you have recently used from that list). If this fixes your problem, then there may be something wrong with one of the files that you've recently used (e.g. a network drive no longer being available).
· Open Reader's preferences and go to the "Security (Enhanced)" category and set "Protected View" to "Off" and uncheck "Enable Enhanced Security".
Best regards
The direction above does not seems stop the random freeze it could happen opening pdf on outlook or just a desktop pdf.
best regards
John
ASKER
thank you for your suggestion, have try on different profile and it happens still. it still randomly starts to freeze.
best regards
John
best regards
John
What operating system. You may need to do a Windows Repair Install on the machine.
Hello! I have the same problem. Try to create a new account. It helped me to solve with my sites, for example, this one. If you are going to do it, tell me.
ASKER
Since this is a cloud version it seem to authenticate randomly to adobe. Also the tech at adobe also added full access to adobe program. They told me if it freeze again. they need to something else, still waiting to escalation team to call back at adobe. pretty bad. sorry for the late reply waiting for adobe to reply back. thanks
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