exchange, outlook

one user wants to have full access to shared mailbox and add that

I have given full mailbox permission to that shared mail box

she can add that shared mailbox to her outlook profile but when she tries to open folder sit says set of folders could not be opened, an unexpected error came up
pramod1Asked:
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timgreen7077Exchange EngineerCommented:
how did you grant the permissions? was it done via PowerShell or exchange admin center
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pramod1Author Commented:
exchange admin
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pramod1Author Commented:
in exchange 2010
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timgreen7077Exchange EngineerCommented:
Have the user remove whatever she did in outlook to add the shared mailbox. exchange will automatically add the mailbox to here outlook profile. she may have added it before the permissions replicated. Have her to remove whatever she added in outlook. allow about 30 minutes and it will automapp to her outlook profile ready to be used by her.
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pramod1Author Commented:
how can we write in exchange command shell
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timgreen7077Exchange EngineerCommented:
Add-MailboxPermission "sharedmailbox" -User "username" -AccessRights FullAccess -InheritanceType all

If you added it in the console there is no need to do it again in the shell. no change will be made
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pramod1Author Commented:
I can open the shared mailbox and folders through webmail but not outlook

as well I can open the same shared mailbox from my outlook as well

but not from that users mailbox
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timgreen7077Exchange EngineerCommented:
you may have to recreate the user outlook profile or just remove the user from cache mode and see if it works correctly.
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pramod1Author Commented:
no it didn't work by putting her on online emode
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timgreen7077Exchange EngineerCommented:
did you have the user remove the one she manually added via outlook
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pramod1Author Commented:
Add-MailboxPermission "sharedmailbox" -User "username" -AccessRights FullAccess -InheritanceType all
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