anotherhick
asked on
Exchange 2016 Email not flowing internally or externally
Ok, so we had a major Internet issue with our ISP. Afterwards our Exchange 2016 email server would not send or receive emails. I have used the Microsoft test connectivity tool and found that it shows an error on inbound and have attempted the DNS NIC changes that were recommended elsewhere. as shown below for both send and receive capabilities.
Outbound:
Performing Outbound SMTP Test
The outbound SMTP test was successful.
Additional Details
Elapsed Time: 21871 ms.
Test Steps
Attempting reverse DNS lookup for IP address 173.167.171.86.
The Microsoft Connectivity Analyzer successfully resolved IP address 173.167.171.86 via reverse DNS lookup.
Additional Details
The Microsoft Connectivity Analyzer resolved IP address 173.167.171.86 to host 173-167-171-86-illinois.hf c.comcastb usiness.ne t.
Elapsed Time: 102 ms.
Performing Real-Time Black Hole List (RBL) Test
Your IP address wasn't found on any of the block lists selected.
Additional Details
Elapsed Time: 21670 ms.
Test Steps
Checking Block List "SpamHaus Block List (SBL)"
The address isn't on the block list.
Additional Details
IP address 173.167.171.86 wasn't found on RBL.
Elapsed Time: 47 ms.
Checking Block List "SpamHaus Exploits Block List (XBL)"
The address isn't on the block list.
Additional Details
IP address 173.167.171.86 wasn't found on RBL.
Elapsed Time: 137 ms.
Checking Block List "SpamHaus Policy Block List (PBL)"
The address isn't on the block list.
Additional Details
IP address 173.167.171.86 wasn't found on RBL.
Elapsed Time: 40 ms.
Checking Block List "SpamCop Block List"
The address isn't on the block list.
Additional Details
IP address 173.167.171.86 wasn't found on RBL.
Elapsed Time: 41 ms.
Checking Block List "NJABL.ORG Block List"
The address isn't on the block list.
Additional Details
IP address 173.167.171.86 wasn't found on RBL.
Elapsed Time: 21231 ms.
Checking Block List "SORBS Block List"
The address isn't on the block list.
Additional Details
IP address 173.167.171.86 wasn't found on RBL.
Elapsed Time: 58 ms.
Checking Block List "MSRBL Combined Block List"
The address isn't on the block list.
Additional Details
IP address 173.167.171.86 wasn't found on RBL.
Elapsed Time: 19 ms.
Checking Block List "UCEPROTECT Level 1 Block List"
The address isn't on the block list.
Additional Details
IP address 173.167.171.86 wasn't found on RBL.
Elapsed Time: 94 ms.
Performing Sender ID validation.
Sender ID validation was performed successfully.
Additional Details
Elapsed Time: 99 ms.
Test Steps
Attempting to find the SPF record using a DNS TEXT record query.
The Microsoft Connectivity Analyzer wasn't able to find the SPF record.
Additional Details
No records were found.
Elapsed Time: 99 ms.
Inbound:
Testing inbound SMTP mail flow for domain 'kay@centertownshiptrustee .com'.
The Microsoft Connectivity Analyzer failed to test inbound SMTP mail flow.
Additional Details
Elapsed Time: 2151 ms.
Test Steps
Attempting to retrieve DNS MX records for domain 'centertownshiptrustee.com '.
One or more MX records were successfully retrieved from DNS.
Additional Details
MX Records Host mail.centertownshiptrustee .com, Preference 5
Elapsed Time: 105 ms.
Testing Mail Exchanger mail.centertownshiptrustee .com.
One or more SMTP tests failed for this Mail Exchanger.
Additional Details
Elapsed Time: 2045 ms.
Test Steps
Attempting to resolve the host name mail.centertownshiptrustee .com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 173.167.171.86
Elapsed Time: 226 ms.
Testing TCP port 25 on host mail.centertownshiptrustee .com to ensure it's listening and open.
The port was opened successfully.
Additional Details
Banner received: 220 Center-Server.centertwp.lo cal Microsoft ESMTP MAIL Service ready at Tue, 3 Apr 2018 10:55:11 -0400
Elapsed Time: 461 ms.
Analyzing SMTP Capabilities for server mail.centertownshiptrustee .com:25
SMTP Capabilities were analyzed successfuly.
Additional Details
SMTP Capabilities were analyzed successfuly.
250-Center-Server.centertw p.local Hello [40.85.91.8]
250-SIZE 37748736
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-STARTTLS
250-8BITMIME
250-BINARYMIME
250 CHUNKING
Elapsed Time: 494 ms.
Attempting to send a test email message to kay@centertownshiptrustee. com using MX mail.centertownshiptrustee .com.
Delivery of the test email message failed.
Additional Details
The server returned status code 451 - Error in processing. The server response was: 4.7.0 Temporary server error. Please try again later. PRX2
Exception details:
Message: Error in processing. The server response was: 4.7.0 Temporary server error. Please try again later. PRX2
Type: System.Net.Mail.SmtpExcept ion
Stack trace:
at System.Net.Mail.DataStopCo mmand.Chec kResponse( SmtpStatus Code statusCode, String serverResponse)
at System.Net.Mail.DataStopCo mmand.Send (SmtpConne ction conn)
at System.Net.Mail.SmtpClient .Send(Mail Message message)
at Microsoft.Exchange.Tools.E xRca.Tests .SmtpMessa geTest.Per formTestRe ally()
Elapsed Time: 862 ms.
In turn, email is not flowing internally either.
Outbound:
Performing Outbound SMTP Test
The outbound SMTP test was successful.
Additional Details
Elapsed Time: 21871 ms.
Test Steps
Attempting reverse DNS lookup for IP address 173.167.171.86.
The Microsoft Connectivity Analyzer successfully resolved IP address 173.167.171.86 via reverse DNS lookup.
Additional Details
The Microsoft Connectivity Analyzer resolved IP address 173.167.171.86 to host 173-167-171-86-illinois.hf
Elapsed Time: 102 ms.
Performing Real-Time Black Hole List (RBL) Test
Your IP address wasn't found on any of the block lists selected.
Additional Details
Elapsed Time: 21670 ms.
Test Steps
Checking Block List "SpamHaus Block List (SBL)"
The address isn't on the block list.
Additional Details
IP address 173.167.171.86 wasn't found on RBL.
Elapsed Time: 47 ms.
Checking Block List "SpamHaus Exploits Block List (XBL)"
The address isn't on the block list.
Additional Details
IP address 173.167.171.86 wasn't found on RBL.
Elapsed Time: 137 ms.
Checking Block List "SpamHaus Policy Block List (PBL)"
The address isn't on the block list.
Additional Details
IP address 173.167.171.86 wasn't found on RBL.
Elapsed Time: 40 ms.
Checking Block List "SpamCop Block List"
The address isn't on the block list.
Additional Details
IP address 173.167.171.86 wasn't found on RBL.
Elapsed Time: 41 ms.
Checking Block List "NJABL.ORG Block List"
The address isn't on the block list.
Additional Details
IP address 173.167.171.86 wasn't found on RBL.
Elapsed Time: 21231 ms.
Checking Block List "SORBS Block List"
The address isn't on the block list.
Additional Details
IP address 173.167.171.86 wasn't found on RBL.
Elapsed Time: 58 ms.
Checking Block List "MSRBL Combined Block List"
The address isn't on the block list.
Additional Details
IP address 173.167.171.86 wasn't found on RBL.
Elapsed Time: 19 ms.
Checking Block List "UCEPROTECT Level 1 Block List"
The address isn't on the block list.
Additional Details
IP address 173.167.171.86 wasn't found on RBL.
Elapsed Time: 94 ms.
Performing Sender ID validation.
Sender ID validation was performed successfully.
Additional Details
Elapsed Time: 99 ms.
Test Steps
Attempting to find the SPF record using a DNS TEXT record query.
The Microsoft Connectivity Analyzer wasn't able to find the SPF record.
Additional Details
No records were found.
Elapsed Time: 99 ms.
Inbound:
Testing inbound SMTP mail flow for domain 'kay@centertownshiptrustee
The Microsoft Connectivity Analyzer failed to test inbound SMTP mail flow.
Additional Details
Elapsed Time: 2151 ms.
Test Steps
Attempting to retrieve DNS MX records for domain 'centertownshiptrustee.com
One or more MX records were successfully retrieved from DNS.
Additional Details
MX Records Host mail.centertownshiptrustee
Elapsed Time: 105 ms.
Testing Mail Exchanger mail.centertownshiptrustee
One or more SMTP tests failed for this Mail Exchanger.
Additional Details
Elapsed Time: 2045 ms.
Test Steps
Attempting to resolve the host name mail.centertownshiptrustee
The host name resolved successfully.
Additional Details
IP addresses returned: 173.167.171.86
Elapsed Time: 226 ms.
Testing TCP port 25 on host mail.centertownshiptrustee
The port was opened successfully.
Additional Details
Banner received: 220 Center-Server.centertwp.lo
Elapsed Time: 461 ms.
Analyzing SMTP Capabilities for server mail.centertownshiptrustee
SMTP Capabilities were analyzed successfuly.
Additional Details
SMTP Capabilities were analyzed successfuly.
250-Center-Server.centertw
250-SIZE 37748736
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-STARTTLS
250-8BITMIME
250-BINARYMIME
250 CHUNKING
Elapsed Time: 494 ms.
Attempting to send a test email message to kay@centertownshiptrustee.
Delivery of the test email message failed.
Additional Details
The server returned status code 451 - Error in processing. The server response was: 4.7.0 Temporary server error. Please try again later. PRX2
Exception details:
Message: Error in processing. The server response was: 4.7.0 Temporary server error. Please try again later. PRX2
Type: System.Net.Mail.SmtpExcept
Stack trace:
at System.Net.Mail.DataStopCo
at System.Net.Mail.DataStopCo
at System.Net.Mail.SmtpClient
at Microsoft.Exchange.Tools.E
Elapsed Time: 862 ms.
In turn, email is not flowing internally either.
ASKER
All services are running.
Will check mailbox status and repost momentarily.
Will check mailbox status and repost momentarily.
ASKER
[PS] C:\Windows\system32>Get-Ma ilboxDatab aseCopySta tus *
Name Status CopyQueue ReplayQueue LastInspectedLogTime ContentIndex
Length Length State
---- ------ --------- ----------- -------------------- ------------
Mailbox Database 0730451633\CENTER-SERVER Mounted 0 0 Healthy
Name Status CopyQueue ReplayQueue LastInspectedLogTime ContentIndex
Length Length State
---- ------ --------- ----------- -------------------- ------------
Mailbox Database 0730451633\CENTER-SERVER Mounted 0 0 Healthy
SOLUTION
membership
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ASKER
All ports are open and test fine.
They had line issues as well as modem issues after a power failure that took everything down.
They had line issues as well as modem issues after a power failure that took everything down.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
the issue seems to be solved...enough information to confirm
Could you check all the services are runnin in Exchange? Check the status of database
Get-MailboxDatabaseCopySta
Cheers
Viktor