External drive not accessible

Hello Experts

I have a client who has an external drive (2TB), on which he stores pictures.  His computer will not view the drive.  In a window entitled "Location is not available" I get this message:

"H:\ is not accessible.  Access is denied."  

When I select OK (the only option). I get an error message saying        "The recycle bin on H:\  is corrupted.  Do you want to empty the Recycle Bin for this drive?"   I select "Yes" and get the message again saying           "H:\ is not accessible.  Access is denied."

I have connected this drive to my computer and to the customer's laptop and it's fine.  Just not on his desktop.

I checked the ownership and the user is the owner.  I logged in as administrator and got the same results.

I'm stumped.

Any ideas?

Thanks

thedslguy
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thedslguyComputer and Network ConsultantAsked:
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Thomas Zucker-ScharffSolution GuideCommented:
how did you check ownership?  the GUID can be different even if the user name is the same.  Your best bet at this time (at least form what I am hearing) is to copy the data off the drive and reformat.
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noxchoGlobal Support CoordinatorCommented:
On the original machine where the drive is detected fine run chkdsk on this drive.
Also, how do you connect it to a problem PC? Does this drive have an external power supply?
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thedslguyComputer and Network ConsultantAuthor Commented:
Thomas Zucker-Scharff:

I checked ownership by checking the properties of the drive, Security Tab and drilled down to owner.

Owner is both Administrator and the user.

And as I said, I also logged in as Administrator and got the same results.

noxcho:

The drive connects via USB and yes it has its own power supply.

tdg
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thedslguyComputer and Network ConsultantAuthor Commented:
noxcho:

Copy and format is really my last resort.  I'm going to try a different USB drive and see ir it goes OK.  It'll be a week or so before I'm there again (not going to trip out just to experiment).  

I'm going to keep the question open for other comments and when I'm there again, do some more onsite investigating.

tdg
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Thomas Zucker-ScharffSolution GuideCommented:
You might want to check this tool out before going the reformat route.  I have used it several times to great effect.  I try to remember to use it on all new drives (you'd be surprised how many have magnetic problems).

https://www.experts-exchange.com/articles/30972/Another-tool-to-have-in-your-collection.html
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noxchoGlobal Support CoordinatorCommented:
Is the OS on all three PCs the same? Windows 10?
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nobusCommented:
it seems to me the desktop has a problem then
you can run sfc  or Dism on it  http://www.tenforums.com/tutorials/2895-sfc-command-run-windows-10-a.html
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thedslguyComputer and Network ConsultantAuthor Commented:
nobus, noxcho:

The OS is Windows 7 Pro.

However the customer has decided to just connect the drive to his laptop (works fine on that machine) until he replaces the desktop unit.

I'm going to try to close the question and aware points to both of you, but EE seems to have changed the method of splitting.

I'll do my best.

Thanks for  the input.

thedslguy
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nobusCommented:
just select a best, and assistive posts as you see fit - then continue
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