Desktop icons are not loading on a windows 2012 VM - VMware

Hi

We use VMware and I have a Windows 2012 servers and SQL is installed on this server and strangely the server is very slow since 1 week and not responding to control panel, administrative tools, task manager and I restarted the server when I login as domain \administrator the desktop is completely black and it is not loading any desktop icons.
The vSphere client version is 5.5.0  and I also tried on the vSphere client, I right clicked the VM and open console and the screen is black here as well.

Please suggest how to resolve this and any help will be great.
Thanks
lianne143Asked:
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JohnBusiness Consultant (Owner)Commented:
the server is very slow since 1 week and not responding to control panel, administrative tools, task manager and I restarted the server when I login as domain \administrator the desktop is completely black and it is not loading any desktop icons.

Something is wrong with the Server.  Start with DISM.  Open cmd.exe with Run as Administrator and run:

dism.exe /online /cleanup-image /restorehealth

Restart the Server and test.  Also try a new profile in the Server.
Bryant SchaperCommented:
ok, tagging just to see a answer, but try this:

On the desktop right click and under view change the icon size and see if it self fixes.  We have the same problem but the cause is unknown
lianne143Author Commented:
I have RDP into the server  as a different domain\administrator credentials and the desktop is completely blank and if i right click nothing happens.

on the vsphere client i right click the server and open console and and the screen is blank and if i right click the cursor disappears.

I can recollect now Initially when task manager was not opening, I ran run dism.exe /online /cleanup-image /restorehealth  
since then the desktop is not loading.
Please suggest
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JohnBusiness Consultant (Owner)Commented:
Can you find your Server 2012 DVD?  You need to do a Repair Install on your Server.
lianne143Author Commented:
Yes , i have the Windows 2012 ISO on one of the data store. Do need to mount the iso on the vsphere  nad restart the server.
lianne143Author Commented:
Hi

I tried logging into the server with another admin user tradmin\administrator and the desktop icons loads and also the Task manager opens successfully under this tradmin account.

Please let know as what could have gone wrong with domain\administrator.

As I have successfully logged into the windows 2012 servers as tradmin\administrator now. Is there a way to make the domain\administrator  account work. Will it be a profile issue?

Thanks  and any help would be great.
JohnBusiness Consultant (Owner)Commented:
As I have successfully logged into the windows 2012 servers as tradmin\administrator now. Is there a way to make the domain\administrator  account work. Will it be a profile issue?

I would say Yes.  It is hard to say what went wrong with domain admin profile, but you could delete it on this VM, make a new domain admin profile and then restart the VM.

Use tradmin\administrator to do this work.

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lianne143Author Commented:
Thanks John

OK , I will login is as tradmin\administrator to delete the administrator profile which is under C:\Users\
Please let me know if  any services will stop if I delete the domain\administrator profile ?
JohnBusiness Consultant (Owner)Commented:
I am not entirely certain about services but restarting should restart the services
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