Outlook.com email goes to Captcha and won't resolve

I can log into my account at Outlook.com. However, before I can click on anything, I go to a Captcha screen. Regardless of what is entered, I am redirected to a page that says "Sorry, Something Went Wrong".
I have been locked out of my email for 5 days now. Even clicking on 'verify your account' to see the message less often fails and takes me to the Sorry page.
I have tried four browsers, three computers on separate external IPs/locations, cleared and emptied all the caches, etc.
Help!
LVL 1
pandafusionAsked:
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JohnBusiness Consultant (Owner)Commented:
Go to the Outlook.com login screen and click on Forgot Password. That will take you to a link where you enter your email address and then you get a password reset link. Follow that, reset your Outlook.com password and you should be able to get in.

You do not say if Windows 10 and you use a Microsoft email account for Windows 10. The above will change your Windows 10 Password if the same as Outlook.com.  

So please go carefully and write down what you do.
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pandafusionAuthor Commented:
Solved.

Resetting the password did not work (we verified against a cell phone successfully and reset successfully, but still had the same problem). However, when we upgraded to Outlook Premium and gave them a credit card, it apparently broke the Captcha loop and we were all good.
The problem may have just been with a bad Captcha server. personally, I think Microsoft owes us $100 :/

The account is currently on a 30 day trial. We'll try and cancel before the end of the 30 days and see if we end up in an ok place :)

Best,
Panda
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pandafusionAuthor Commented:
I am not sure why this gave John points.
My answer was correct.
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