Adobe XI Pro "insert" seems to be missing

My Adobe XI Pro, I need to "insert" a page or pages from another PDF, but, where is the menu for that?  This is installed on a Win7Pro machine.
wfcrrAsked:
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JohnBusiness Consultant (Owner)Commented:
Outside of Adobe, right click on the files and the select Combine Pages.
wfcrrAuthor Commented:
I don't see Combine Pages in the list when I right click a pdf file.  Does it matter that the OS is Win7Pro?  The only thing I see in a right click menu is Open with Adobe XI, then I see all the other typical possible selections, but there is not a "Combine Pages' in the menu.  

You are saying to go outside of Adobe to a pdf and right click it, outside of Adobe, not from within Adobe?  Is this new?  This user said this changed recently, that there used to be a menu in Adobe that she would click and find  "insert" and then would be able to insert pages from other pdf's.
JohnBusiness Consultant (Owner)Commented:
Use Windows Explorer (not the file open window) . Select the files you want combined and they will show in blue or a highlight colour . Right click and select Combine in Acrobat
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wfcrrAuthor Commented:
There should be a menu in Adobe XI for this.  It sounds as though an auto update made a change.  I think she needs to be able to navigate the menu from within Adobe.
JohnBusiness Consultant (Owner)Commented:
There is an internal menu. V11 is old. So I took this from Adobe Standard V2017.  Both Combine files and Organize pages can do this.  So also can combine as I described.

Adobe-V2017-Combine-FIles.
JohnBusiness Consultant (Owner)Commented:
You might try reinstalling Adobe to see if it brings back the tools menu
wfcrrAuthor Commented:
Ok, I'll try that.
JohnBusiness Consultant (Owner)Commented:
OK, and check that within Windows Explorer, you should be able to highlight, and combine files. So you do have a workaround.
Joe Winograd, Fellow&MVEDeveloperCommented:
> Adobe XI Pro
> "insert" a page or pages from another PDF

The screenshot below is from Acrobat XI Pro. Follow the three steps in red boxes, i.e., Tools>Pages>Insert from File. Regards, Joe

acrobat xi pro insert pages

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JohnBusiness Consultant (Owner)Commented:
And if not there as the Author say, Adobe should be reinstalled.
Joe Winograd, Fellow&MVEDeveloperCommented:
> where is the menu for that?

I showed the technique via clicking the Tools shortcut in the upper right, but there is also a way to do it via the menu in Acrobat XI Pro:

acrobat xi pro insert pages via menu
So, after clicking View>Tools>Pages, you'll have the panel shown in the screenshot in my previous post. Regards, Joe
wfcrrAuthor Commented:
Thanks for the screen shots.  What I see is "insert from file" is greyed out and cannot be selected.  And now what I am noticing is that only happens when certain files are opened.  Most files I open that is use-able, but some of the files open up with the "insert from file" greyed out.  How can that be fixed in those files. Did someone set something in the file to turn off the ability to insert pages?
JohnBusiness Consultant (Owner)Commented:
If the file was secured (so cannot be edited) then it cannot be inserted in another file that is not secured.
wfcrrAuthor Commented:
Where would I look to see a setting like that, to see if it has been secured?  This user is saying every "contract" she is working on does that and it makes me wonder if she has inadvertently set it that way?
JohnBusiness Consultant (Owner)Commented:
In (newer) Adobe, Tools, Protect. and that allows you to secure the file. If you try to edit the file or combine it, it will not allow you to do that.

Click on (your version) Protect and Help and read about the Adobe features for this.
Joe Winograd, Fellow&MVEDeveloperCommented:
> Where would I look to see a setting like that

Here are the steps in Acrobat XI Pro when you have the file opened:

File
Properties
Security

You'll see this:

acrobat xi pro security
Look at the Document Restrictions Summary section. You'll almost surely see at least one restriction that is causing Insert from File to be unavailable. Regards, Joe
JohnBusiness Consultant (Owner)Commented:
@wfcrr - You have changed the question from combining files (well answered here) to PDF security which is a different question.
Joe Winograd, Fellow&MVEDeveloperCommented:
One other thing...look in the title bar of the window and you'll probably see that the doc is SECURED...looks like this:

pdf secured
Regards, Joe
wfcrrAuthor Commented:
To clarify a point "John" brought up where he said I "changed" my question?  No, it was always about the "insert" feature.  My question is titled 'Adobe XI Pro "insert" seems to be missing'.  The key word being "insert". I didn't change my question. The issue of the "Combine Files" came in because "John" suggested I look for and use that.  That was a waste of time and did not get to the thing I was asking about. I had always intended to find out why the "insert" file option had gone away.  Thankfully Joe stepped in with the right answer. Otherwise I might have actually uninstalled and reinstalled Adobe, as "John" had advised, and wasted considerable time in doing so.
JohnBusiness Consultant (Owner)Commented:
OK I will leave it to you two guys.
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