connecting pronter

trying to connect a printer to smtp server ..I am using office 365 cloud .. what ports do I need to get this  authentication to work.
JerseyGiantAsked:
Who is Participating?
 
Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
OK, attached is the TopAccessGuide for setting things on the copier.

 Page 137 under the admin section covers the settings required for the SMTP client:

screen shot
What you need to set:

1. Enable SMTP client:   Enable
2. Enable SSL:  Accept all certificates without CA
3. SSl/TLS:   STARTTLS
4. SMTP Server address:   smtp.office365.com
5. POP before SMTP: Disabled
6. Authentication:  Auto
7. Login name:   <this needs to be the mailbox username on O365 that you will use for the copier>
8. Password:  <this needs to be the mailbox password on O365 that you will use for the copier>
9. Maximum e-mail/internet fax:  30MB     (unless you want this larger)
10. Port number:  587
11. SMTP Client Connection Timeout:  30 seconds  (the default).

try those settings out and let me know.    

and note: if you have any firewalls in place, they may not allow outgoing traffic on port 587.   If the above settings don't work, I'll tell you how to check for that.

Jim.
eb3-TopAccessGuide-v09.pdf
0
 
JerseyGiantAuthor Commented:
I have a printer that just wont authenticate now that we switched to O365. scan to email just wont work
0
 
Tom CieslikIT EngineerCommented:
Most printers are using by default port 9100
Try this one and install printer as Raw 9100
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

 
Tom CieslikIT EngineerCommented:
To scan to email you must install printer software (printing manager) on client computer.
This manager is isntaling add-on in outlook that will automatically open new email and put scan as attachment.
0
 
Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
It depends.   If it's not secured, port 25.   If it is, 587.   I found this article very helpful in getting some clients printers and other devices hooked up to Office 365 for sending mail:

https://support.office.com/en-us/article/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-office-365-69f58e99-c550-4274-ad18-c805d654b4c4

Jim.
0
 
Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
BTW, I used option #3.

While it was a little more work to setup on the O365 side, it caused the least amount of issues with devices and made it easy to send mail out of software as well, and it didn't require an additional mailbox.

 The big thing there though is you need a static IP address that you'll be using to forwarding mail to the SMTP server.

Jim.
0
 
JerseyGiantAuthor Commented:
would anyone have a Toshiba printer setup screen pic to send me with the correct specs on it.. SMTP Client setup and SMTP server setup?

thanks
0
 
JerseyGiantAuthor Commented:
thanks Jim.. I am just a lose here.. I have tried many different ways.. stummped
0
 
Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
So let's clarify what the actual issue is; your  trying to send e-mail from this Toshiba printer, and your e-mail for the company is currently on O365, yes?

 If so, what if anything have you done on the O365 side?

Jim.
0
 
JerseyGiantAuthor Commented:
hi jim, that is correct.. I just made sure we had a valid email address to authenticate on O365.
0
 
Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
OK, so then from that article, option #1 is the simplest to setup.   However from the notes on that, you need to be aware of:

Office 365 imposes a limit of 30 messages sent per minute, and a limit of 10,000 recipients per day.

 When you use that method.  If you can live with that, then we'll stick with method #1.  

 Next thing then; the printer must support TLS security.  If it cannot, then you can't use this method.  

 What model printer do you have?

Jim.
0
 
JerseyGiantAuthor Commented:
hi Jim

I have a Toshiba e-Studio555
0
 
Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
Is there another digit on that model #?  I can't find a manual for a 555.   I'm mostly seeing 4 digit model #'s.

 If you don't have an exact model #, just tell me what it is (i.e. color copier).   Most of the operating system software is the same anyways for a MFG.

  I'm trying to get the manual so I can see what your looking at for setup of the SMTP connection and if it supports TLS security.

Jim.
0
 
Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
Never mind, I found it (was looking at color copiers, not Black and white).

Jim.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.