New Laptops not showing in Bitlocker Portal

i have a Win Svr 2008 with Bitlocker administration but new laptops are not showing up in the MBAM portal. when i run the reports new PC's are not listed.

i have a GPO that is setup also to enable bitlocker and prompt the user to encrypt. i checked and the GPO seems to be still there applying to the bucket in AD
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IT GuyAsked:
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IT GuyConnect With a Mentor Author Commented:
Thanks Raja - yes its on one domain, the Bitlocker server is in NYC and the laptops are in UK but its on the same network, the new laptops are not encrypted. i was thinking of trying this

http://www.itprotoday.com/security/q-how-do-i-force-machine-using-microsoft-bitlocker-administration-and-monitoring-prompt
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Raja Jegan RConnect With a Mentor SQL Server DBA & ArchitectCommented:
Since there is a latency in synchronizing, try running the SQL Job to see whether it helps list your new Laptops.
https://support.microsoft.com/en-us/help/2620269/mbam-enterprise-reporting-not-getting-updated
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Shaun VermaakTechnical Specialist/DeveloperCommented:
Did you check these laptops? Are they BitLock enabled?
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IT GuyAuthor Commented:
thanks i ran the job and tested with a laptop and its showing encrypted but with an error (see snapshot)

Compliance Status "An Unknown error has occurred" - upon checking the laptop its not encrypted
bitlocker1.png
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Raja Jegan RConnect With a Mentor SQL Server DBA & ArchitectCommented:
Can you check whether the Server and Client agents are having the same version or not.
If not, either upgrade the Server or client version to have Bitlocker working fine..
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IT GuyAuthor Commented:
some laptops are beginning to show up, the versions are the same but in one week only 3 laptop showed up, i have the GPO set and pointed to all the laptops
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Raja Jegan RConnect With a Mentor SQL Server DBA & ArchitectCommented:
Kindly request you to check whether all Laptops are in the same network/domain and if so, then check whether encryption is completed for the new laptops which aren't showing properly.
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Raja Jegan RSQL Server DBA & ArchitectCommented:
Since the laptops are in a different location, kindly check whether it requires to connect to VPN to connect to your Bitlocker Server or not.
If not, then try forcefully once as mentioned in the link you have provided to see whether it helps out or not.
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Raja Jegan RSQL Server DBA & ArchitectCommented:
Hi IT Guy, kindly let us know whether you are successful with the assistance provided..
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