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Windows Update fails - need to manually uninstall app

On Windows 10 Enterprise system, Windows Update is failing with a message that the listed app needs to be removed before the update can continue. It says I need to remove it myself. The app is not installed on the system, and I have not found traces of it anywhere. I've tried some of the online suggested solutions, but none of them work.

Note: The error message refers to WinZip 6.3-8 at the problem app. The app is not listed among installed programs, "winzip" is not found on the hard drive and the registry has no "winzip" entries.

Does anyone have a suggestion for how to resolve this?
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cmmcginn
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cmmcginn
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1 Solution
 
McKnifeCommented:
Find out, what the name of winzip's executable is (winzip.exe, simply?) and scan your whole machine for it.
This is a known problem - windows setup scans the whole computer for executable programs and even finds those that are not installed but only lying around somewhere as helper applications.
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David Johnson, CD, MVPOwnerCommented:
This sounds like windows 10 upgrade not update. i.e. Spring Creators Update 1803.  There is a log available that will show you exactly what it detected get the setupdiag.exe tool https://docs.microsoft.com/en-us/windows/deployment/upgrade/setupdiag
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cmmcginnAuthor Commented:
In my first search of the hard drive, I found a single reference to winzip. I deleted the file and searched the whole drive again, finding nothing. There also are no references to winzip in the entire Registry. I've run sfc /scannow and another recommended diagnostics tool. Both indicated no problems found.

I'm going to try setupdiag.exe next.

Thanks!
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cmmcginnAuthor Commented:
SetupDiag only returned Error: 0xC1900209 . I tried a Clean Boot and windows update, but the process failed the same way. I found another approach to this error involving use of the Media Creation Tool to reinstall Windows 10 Enterprise.

Some of these update problems seem to be addressed over time, so I may wait to see if a later update attempt is successful.

Thanks again.
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McKnifeCommented:
As David wrote: look at the logfile that it creates. We can look at it together if you upload it.
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cmmcginnAuthor Commented:
I reviewed the log file. The only reference to a problem was Error: 0xC1900209.
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McKnifeCommented:
Say, this is a major windows feature update that windows update is trying to install? What version is it, v1709?
->Run the command
winver
and quote the output. If it's 15063.xxx than you could try to upgrade to v1709 using the media creation tool, which will maybe fail as well, but then you can give us the setuperr.log file.
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cmmcginnAuthor Commented:
It's version 1703, 15063.994. It's trying to update to 1709. I'm pressed for time, but will try the media creation tool.

Thank you
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McKnifeCommented:
Be aware that as of tomorrow (or even tonight), the next major version 1803 will be released, so the media creation tool might be downloading 1803, then. So hurry up to get a setup of 1709.
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cmmcginnAuthor Commented:
Unfortunately, I am unable to pursue this issue. Thank you for trying to help.
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