troubleshooting Question

Rename Outlook Account Name

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ptsolutionsincFlag for United States of America asked on
Microsoft OfficeOutlookMicrosoft 365
4 Comments1 Solution94 ViewsLast Modified:
I have a customer using Office 365 and Outlook 2013.  Customer's Outlook was configured with a generic email address receptionist@companyname.com.  Eventually we changed the primary exchange email address to employeename@companyname.com and made receptionist@companyname.com an alias.  The issue we are having is the Outlook name in the left menu tree still shows receptionist@companyname.com.  The end users wishes to see the correct email address.  I know we can recreate the Outlook profile but was wondering if there is a way to just rename it.
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