Cannot access pdf documents

Someone sent a customer of mine some pdf documents but she cannot download the files She is getting an error saying that, "Were sorry but your Gmail account is temporally unavailable.  (See the attachment)  How can we resolve this issue?
google-error.PNG
beemmerAsked:
Who is Participating?
 
Andrew LeniartSenior EditorCommented:
I am sending you the G Wuite Status Dashboard report.  I could not find the Detailed Technical info report.  Where do I find that?
Apologies beemmer, since my reply above, I've canceled my G-Suite subscription (see here for why) so I'm unable to offer any further help. I'd suggest asking G-Suite support for help, but once you read my previous post on why I canceled my subscription, I think you'll understand my hesitation in recommending you do that. <g>

Good luck.

Andrew
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BillDLCommented:
Did this "someone" send your customer an email with LINKS to PDF files, or were the PDF files sent as physical attachments in the email?
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Andrew LeniartSenior EditorCommented:
What did the G Suite Status Dashboard report?

What did Show Detailed Technical Info report?
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beemmerAuthor Commented:
I am sending you the G Wuite Status Dashboard report.  I could not find the Detailed Technical info report.  Where do I find that?
G-Suite-Status-Dashboard.pdf
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beemmerAuthor Commented:
my customer found a different way to get the documents she wanted.  i guess they are not trying to use that method anymore.  But thanks for trying to help me with this issue.
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