Why would an Excel file stored in a shared folder on a Windows 2008 R2 server present itself differently to Domain clients when accessing it?

I have an issue with Microsoft Excel in which when a file is opened, it has suddenly presented a page break that has to be physically moved each time the client prints to get the full page.  If the client has Excel 2016 and clicks "Enable Editing" the page break disappears and the entire document prints correctly.  Clients want no page break to show up by default.  Just a complete image.  This problem is in a small company in which a new Kyocera printer was installed a couple of months ago.  Employees are questioning as to whether this has anything to do with this or not.  Clients are accessing this file from a folder share on a Windows 2008 R2 server of which if they copy the file over for printing it doesn't present the page break.  It occurs just when they are opening the file directly from the server share.  One Windows 7 client is observing these files as all of a sudden very miniaturized.  They have not had to edit the files in the past when opening them for view and printing from the server.

Is there a setting that has been changed in a default area to cause this?  Within the file that is attached, you can see the image of the file with the vertical line page break (top) and the image of the file without the page break (bottom) that the client wants.  Also what would cause this same Excel file to appear miniaturized in the Windows 7 client machine?
memewarrenAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Nagendra Pratap SinghDesktop Applications SpecialistCommented:
Copy the file to a different location and open from there.

This way, you have eliminated the others from affecting your file. If you still see differences, then it is because of your computer. Else we need to investigate more.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
CoralonCommented:
I would also look to see if you are having differences because of different versions of Office and/or different printer drivers.  

Coralon
1
memewarrenAuthor Commented:
A colleague suggested printer driver as a possible cause.  A new Kyocera copier was installed and some machines were using the latest KX driver for Kyocera and some were using an older HP driver printing to the same Kyocera because updated drivers hadn't been installed to them yet.  Could printer drivers alter a saved file format in some way?
0
Nagendra Pratap SinghDesktop Applications SpecialistCommented:
Only testing can confirm
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.