Why do my iDrive backups always fail?

James Hancock
James Hancock used Ask the Experts™
on
Hi
None of my iDrive backups have completed without an error, and I cant see a simple reason. - MacBook

I am doing the 'backup when press the button' not scheduled, because I don't want the OS clogged while I'm coding my globe changing projects :)

Does anything in this log printout help identify my problems? What about the skipped, missing files?

The summary says this:

Start time: 04/07/2018 06:27:03 AM
End time: 04/07/2018 06:29:32 AM

Files considered for backup: 574517
Files already present in your account: 572558
Files backed up now: 429  Size: 19.15 MB
Files failed to backup: 1530

Backup operation failed.

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Some of the files/folders selected for backup may have been excluded from the operation. To view excluded files / folders, go to the "Exclude Files / Folders from backup" section of Settings tab in IDrive application.

In settings, there is an 'exclude files' panel.
I don't want to exclude anything! I want my entire McBook saved!
What am I missing?

Thanks
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nappy_dThere are a 1000 ways to skin the technology cat.

Commented:
I use iDrive.

What files are you selecting to be backed up?

The only locations I select is my home folder. If my device ever fails or is lost/stolen I'd replace, install the OS and restore my data.
Distinguished Expert 2017

Commented:
As the prior comment, the failure relates to 1500+ files that could not be backed up out of the 574000+
With 429 actually backed up in the process.

What is your schedule. Does your config realtime backup of files?

The log should tell you what the issue might be.
Gerwin Jansen, EE MVETopic Advisor
Most Valuable Expert 2016

Commented:
@arnold - there is no schedule, see the question ;)
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nappy_dThere are a 1000 ways to skin the technology cat.

Commented:
Do you have a log that shows the files missed or failed to backup?
Distinguished Expert 2017

Commented:
@Gerwin, the asker says, "None" of his idrive backups complete successfully.
He does an on-demand backup, though idrive includes a realtime sync up.
Log reference is ...
Gerwin Jansen, EE MVETopic Advisor
Most Valuable Expert 2016
Commented:
@arnold - Yes, None of every 'backup when press the button' not scheduled, because I don't want the OS clogged.

@beavoid - Can you show us what you've configured to backup and if you disabled realtime sync? The summary shows the result of the on-demand backup so likely you're trying to backup 'open' files. Closing your development environment and backing up just your home folder (as suggested by nappy_d) would likely solve your issue.
@bevoid
Your list shows that 429 files were backed up and 1530 failed.  The existing 572558 files remain unchanged, so it wasn't copied.  Is there a list of which files failed?  Maybe they were files that were in use and running, meaning OS X system files such as the kernel.  Those were probably changing as you ran the backup and failed to copy.

It's really not necessary to back up the Mac OS X system, because that will be reinstalled and running before you start any sort of recovery from iDrive.  You should only be backing up your data for the recovery.  If you're backing up the entire disk, including the OS, you'd have to take the disk offline to get a proper backup of the system files.  You'll end up with file corruption if you don't.
James HancockSelf Employed

Author

Commented:
Thanks!
190.07 GB out of 190.07 GB, a fresh restart cleared its mind!

But it says some files were excluded! and if I go to the exclude tab, how do I say I don't want to exclude anything?

The file window seems to have everything.
Gerwin Jansen, EE MVETopic Advisor
Most Valuable Expert 2016

Commented:
>> The file window seems to have everything.
Can you show us that window?

Several experts have mentioned that you do not need to backup the whole disk - only data (home folder). The amount of 190GB suggests that your are still backing up the whole disk.
James HancockSelf Employed

Author

Commented:
Thanks
Here is the window with all the files:
Is this right for where I change the settings? - So That it does only the home folder?
None of those check-boxes can be deselected
My iDrive window
nappy_dThere are a 1000 ways to skin the technology cat.

Commented:
I HIGHLY recommend you deselect everything except for your /Users directory for iDrive backup.
James HancockSelf Employed

Author

Commented:
Okay,

That seems reasonable, but I have some important things on my desktop. Do you?
Distinguished Expert 2017

Commented:
you seem to be backing up the entire system

backup /home this is where the users files are.

backing up /usr /var/ likely runs into situation where files are in use.

if you have databases, the databases should be backed to file system using the DB tools while the idrive will backup the database backup file.
Gerwin Jansen, EE MVETopic Advisor
Most Valuable Expert 2016

Commented:
Your desktop is part of your home folder. You can verify this if you like from console by typing: cd Desktop
James HancockSelf Employed

Author

Commented:
Thanks
How do I select my home folder?
I see
/Applications
/Developers
/library
/ desktop

If I click 'change', I have access to desktop, library, music, document, desktop, Macintosh HD, users drop-downs

Which leads to / is my home folder?

Thanks
Distinguished Expert 2017

Commented:
/home/yourusername

are you /root ?
open a terminal window and run pwd
this will tell you what your home dir is
or cd ~
and then pwd

Usually, not root users have their home in /home or /home/users depending on your setup. only root has its in /root.
James HancockSelf Employed

Author

Commented:
Hi,
Thanks...This looks very promising. Do you agree? . . Before, the list was only 7,or 9 items

drive Window Screen shot - working?
Gerwin Jansen, EE MVETopic Advisor
Most Valuable Expert 2016
Commented:
Just /Users or even /Users/jameshancock will be sufficient - when you are logged in as  jameshancock then /home is the same as /Users/jameshancock
James HancockSelf Employed

Author

Commented:
Thanks

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