Adobe acrobat error with combining files - urgent

we must combine individual files into one (for them and also for edata). User has been unable to do this lately. We brought it up before but now we really need a solution. She gets message that Adobe is not responding or we see once combined that file is corrupt. Can someone address this ASAP ??
abcd ab01Asked:
Who is Participating?
 
JohnBusiness Consultant (Owner)Commented:
That version will combine files but only on Windows XP. Any newer operating system requires a newer version of adobe standard.

You can purchase the subscription as Joe mentioned or purchase the full version today at the Adobe site . Purchase, download and install
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Joe Winograd, Fellow&MVEDeveloperCommented:
edata
What is edata?
Adobe
Which Adobe product and what version of it?
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abcd ab01Author Commented:
Electronic data
Version adobe acrobat 7
Reader 11 dc
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Joe Winograd, Fellow&MVEDeveloperCommented:
Electronic data
Do you mean PDF files or something else?
Version adobe acrobat 7
Acrobat 7 was released in January, 2005 — more than 13 years ago. Since this is urgent and needs to be addressed ASAP, I suggest going to the Acrobat website and signing up for the latest Acrobat Pro DC version for 15 bucks per month. That will likely solve the problem.
Reader 11 dc
Reader does not support combining files.
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abcd ab01Author Commented:
Sorry , typo, it's acrobat 17
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abcd ab01Author Commented:
Adobe acrobat 2017 pro
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abcd ab01Author Commented:
Which reader will support combining files with acrobat 17
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Joe Winograd, Fellow&MVEDeveloperCommented:
As I said in an earlier post, no version of Reader can combine files...not even the latest Reader DC.
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JohnBusiness Consultant (Owner)Commented:
Not Reader. Adobe 2017 Standard or Pro . I have Standard and a client has Pro and both work fine
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abcd ab01Author Commented:
Should I remove reader DC 11?
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JohnBusiness Consultant (Owner)Commented:
Yes do not keep both because default associations will go wrong with two versions of Adobe
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Joe Winograd, Fellow&MVEDeveloperCommented:
Since you have Acrobat Pro 2017, you certainly don't need Reader. I would remove it, but it doesn't hurt to leave it. Btw, there's no such thing as "reader DC 11". There's a Reader 11 (officially, Adobe Reader XI) and a Reader DC (officially, Adobe Acrobat Reader DC). Regards, Joe
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abcd ab01Author Commented:
Correct, adobe acrobat DC
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Joe Winograd, Fellow&MVEDeveloperCommented:
default associations will go wrong with two versions of Adobe
I have both Acrobat and Reader on the same system (along with a gazillion other PDF products). Acrobat is my default and I've never had associations go wrong between Acrobat and Reader.
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JohnBusiness Consultant (Owner)Commented:
I have seen it go wrong so I do no recommend two versions for most persons.
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abcd ab01Author Commented:
Then what could be the issue. If everything is correct
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JohnBusiness Consultant (Owner)Commented:
If you want both try it but I never saw any need
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Joe Winograd, Fellow&MVEDeveloperCommented:
adobe acrobat DC
There's no such DC product. Here are the DC products:

Adobe Acrobat Reader DC
Adobe Acrobat Standard DC
Adobe Acrobat Pro DC

Please tell us which of those products you have.
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Joe Winograd, Fellow&MVEDeveloperCommented:
I have seen it go wrong so I do no recommend two versions for most persons.
We've had different experiences. I've never seen it go wrong. I've had Acrobat X Standard and Acrobat XI Pro for many years on several different systems, but wanted to have the latest Reader DC, too, which has co-existed perfectly with X Std and XI Pro. Regards, Joe
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Joe Winograd, Fellow&MVEDeveloperCommented:
Then what could be the issue. If everything is correct
To be clear, you cannot combine files with any version/release of Reader. So, that means you're using Acrobat Pro 2017 to combine the files. Since she is getting a message that Acrobat Pro 2017 is not responding and/or the combined file is corrupt, my guess is that the input files are the problem, as Acrobat is very good at combining proper PDF files. To troubleshoot it, try a different product to combine the same set of files. Lots of PDF software can combine files. Regards, Joe
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abcd ab01Author Commented:
Can we combine image or s an documents?
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abcd ab01Author Commented:
Scan
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Joe Winograd, Fellow&MVEDeveloperCommented:
Yes, Acrobat can scan. Here's an EE post where I talk about Acrobat's ability to scan:

https://www.experts-exchange.com/questions/29083833/is-it-possible-to-convert-image-based-text-to-real-text-within-Microsoft-Word.html#a42473482

The screenshots there are for Acrobat XI Pro, but Acrobat Pro 2017 can scan, too. Regards, Joe
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JohnBusiness Consultant (Owner)Commented:
@abcd ab01  - Do you have what you need now to move on?  All later versions of Acrobat Standard or Pro can do whatever Acrobat Standard or Pro version 7 did.

I am using Acrobat Standard V2017 (DC 2017) and it works fine.
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Joe Winograd, Fellow&MVEDeveloperCommented:
My first thought on this one was to suggest deletion, since the asker never came back to tell us what worked or didn't work, or even answer our most recent clarification questions. But then I decided that combining files with Adobe Acrobat Pro 2017, which the asker said he has, is a correct answer. I've done this hundreds, if not thousands, of times, and apparently John has, too. The most likely reason, imo, for Adobe Acrobat Pro 2017 not being able to combine them is if the files are corrupted/damaged. So, I believe that comments recommending Adobe Acrobat Pro 2017 to combine them and comments of possible corruption with the PDF files are worthy as solutions. Also, there was a follow-up question about scanning, which was answered, so that is also worthy as a solution. There is no "Best" answer in this case, so I selected the first relevant post as the Accepted Solution and all the others as Assisted Solutions, but I split the points evenly between the two participating experts. Regards, Joe
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