Windows Boot Manager Error 0xc00000e9

I am getting the following error on a Windows 7 PC.

Windows Boot Manager

Windows has encountered a problem communicating with a device connected to your computer

This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer.

If you continue to receive this error message, contact the hardware manufacturer.

File: \Boot\BCD
Status: 0xc00000e9
Info: An unexpected I/O error has occurred.


The only USB devices plugged into the PC are a wired keyboard and mouse.  Nothing will get rid of the error.

I have seen some fixes that recommend repairing Windows 7 by booting up on the Windows install disk and repairing or reinstalling Windows.  If this is the fix for this issue, what are my options if I have a Windows 7 DVD, but the PC does not have a built in DVD player.

Any other recommendations for a fix?

Steve LowryPrincipal ChemistAsked:
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Shimshey RosenbergSysAdminCommented:
Can you start your computer in safe mode with command prompt?
Steve LowryPrincipal ChemistAuthor Commented:
I have tried to start in safe mode, but I am unable to find that option.  F8 does not take me to the Advance Boot Options.  F2 will take me to the options such as boot order, and configuration options for power, SATA, USB, etc.
JohnBusiness Consultant (Owner)Commented:
When the computer is on (even though not booting), restart it (ctrl alt del) and as soon as it restarts press Enter repeatedly. That should bring some startup options. Is Safe Mode displayed)
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you can Always use an EXTERNAL dvd player cost about 20$
Steve LowryPrincipal ChemistAuthor Commented:
John - I was unable to use your suggestion to get to Safe Mode.  The only screens that I ever see are the error screen, the boot up splash screen, and the UEIF screen after hitting F2 during a reboot.

Nobus - I do have an external DVD player.  If I repair Windows, will that erase my data?
JohnBusiness Consultant (Owner)Commented:
If Windows will not run, then the repair step will reinstall Windows, so back up your data first.

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normally there should be an option "keep my files"
if you fail that  -then it erases data
it is ALWAYS wise to have a backup before doing repairs to any system
Steve LowryPrincipal ChemistAuthor Commented:
Before trying to repair Windows 7, I removed the hard drive (SSD) from the PC.  I connected it to another PC using a SATA to USB adapter.  The drive showed to be empty.  The SSD died.
JohnBusiness Consultant (Owner)Commented:
Thank you for the update Steve.
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